Customer Experience Assistant

Full job description

Are you passionate about delivering exceptional customer experiences? We’re seeking an experienced and dedicated Customer Experience Assistant to become a vital part of our customer experience team on a full-time, permanent basis.

What We Offer:

Competitive benefits package including 33 days' holiday (including bank holidays)

Free uniform product allowance

Generous friends & family discount

Life assurance and a comprehensive company healthcare plan

Company sick pay and long service awards

Your Role: As the face of our brand, you'll handle customer inquiries via phone, email, or webchat with professionalism and care. If you’re familiar with Zendesk (or similar systems), communicate confidently, and thrive in a solutions-focused environment, we want to hear from you!

Ideal Candidate Profile:

Proven experience in customer service, ideally within fashion retail

Strong verbal and written communication skills

Confident with learning new digital systems

Sharp attention to detail and high accuracy

Excellent organisational and prioritisation abilities

Flexibility to support occasional weekend shifts during peak times

Work Schedule: Primarily Monday to Friday, with occasional weekend support during busy periods.

Please note we are unable to offer visa sponsorship with this role and will only accept applicants with permanent residence in the UK.

No agencies please.