Job Description
Leeds LS10 1JY•Hybrid work
Benefits
Pulled from the full job description
Annual leave
Company pension
Cycle to work scheme
Transport links
Full job description
About the Role
We are seeking two Customer Experience Assistants to join a dynamic team that handles a wide range of enquiries—no two days are the same. You will provide guidance and information to help students find the right course and career path.
We are looking for one Customer Experience Assistant for our contact centre at Park Lane Campus and another for our reception at Printworks Campus
We are a friendly, passionate team dedicated to delivering an outstanding customer experience to our diverse community of students, visitors, and stakeholders.
We take pride in supporting students on their journey and love seeing them start their day with a smile, enjoying their learning experience.
Based in central Leeds with great transport links, we’re part of the 50+ strong Customer Experience and Student Recruitment team within Luminate Education Group. Our teams are located across various Leeds campuses.
Please note that we will be closed from 4pm on Friday 19 December and will re-open on Monday 5 January 2026. You are still welcome to apply for our roles during this period, and applications will be reviewed once we reopen in January 2026.
The interview for this position will be held in January 2026.
What You Will Do
Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stake holders.
To provide outstanding customer service, information and guidance over several different contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand.
Provide information and guidance to current and potential students on their journey from application to enrolment.
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Take an active part in all college student recruitment related events such as open days and curriculum specific activities.
Promote course specific curriculum programs and activities.
Work to flexible and diverse workflows and shift patterns in line with business needs including the occasional Saturday.
About You
Relevant Customer Service qualification/training/experience.
Experience of working in a customer focused role/environment.
Good IT skills and knowledge of Microsoft Office/Google applications.
Knowledge of data protection and confidentiality requirements.
Good communication skills.
Good attention to detail and accuracy.
Problem Solving skills.
Literacy and Numeracy at Level 2 or above.
About Us
Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.
We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.
We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.
Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.
SAFEGUARDING
At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
EQUALITY, DIVERSITY AND INCLUSION
Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity.
Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.
RECRUITMENT AGENCIES
We do not accept unsolicited CV’s and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.
Benefits
The group offers a range of excellent benefits, including:
Annual leave:
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 39 days plus bank holidays
Pension schemes with generous employer contributions:
Teachers’ Pension Scheme
Local Government Pension Scheme
People’s Pension Scheme
CPD opportunities:
Annual staff conference plus 2 additional staff development days.
Qualifications including PGCE, Apprenticeships, Leadership and Management courses.
Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.
Benefits
Pulled from the full job description
Annual leave
Company pension
Cycle to work scheme
Transport links
Full job description
About the Role
We are seeking two Customer Experience Assistants to join a dynamic team that handles a wide range of enquiries—no two days are the same. You will provide guidance and information to help students find the right course and career path.
We are looking for one Customer Experience Assistant for our contact centre at Park Lane Campus and another for our reception at Printworks Campus
We are a friendly, passionate team dedicated to delivering an outstanding customer experience to our diverse community of students, visitors, and stakeholders.
We take pride in supporting students on their journey and love seeing them start their day with a smile, enjoying their learning experience.
Based in central Leeds with great transport links, we’re part of the 50+ strong Customer Experience and Student Recruitment team within Luminate Education Group. Our teams are located across various Leeds campuses.
Please note that we will be closed from 4pm on Friday 19 December and will re-open on Monday 5 January 2026. You are still welcome to apply for our roles during this period, and applications will be reviewed once we reopen in January 2026.
The interview for this position will be held in January 2026.
What You Will Do
Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stake holders.
To provide outstanding customer service, information and guidance over several different contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand.
Provide information and guidance to current and potential students on their journey from application to enrolment.
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Take an active part in all college student recruitment related events such as open days and curriculum specific activities.
Promote course specific curriculum programs and activities.
Work to flexible and diverse workflows and shift patterns in line with business needs including the occasional Saturday.
About You
Relevant Customer Service qualification/training/experience.
Experience of working in a customer focused role/environment.
Good IT skills and knowledge of Microsoft Office/Google applications.
Knowledge of data protection and confidentiality requirements.
Good communication skills.
Good attention to detail and accuracy.
Problem Solving skills.
Literacy and Numeracy at Level 2 or above.
About Us
Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.
We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.
We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.
Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.
SAFEGUARDING
At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
EQUALITY, DIVERSITY AND INCLUSION
Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity.
Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.
RECRUITMENT AGENCIES
We do not accept unsolicited CV’s and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.
Benefits
The group offers a range of excellent benefits, including:
Annual leave:
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 39 days plus bank holidays
Pension schemes with generous employer contributions:
Teachers’ Pension Scheme
Local Government Pension Scheme
People’s Pension Scheme
CPD opportunities:
Annual staff conference plus 2 additional staff development days.
Qualifications including PGCE, Apprenticeships, Leadership and Management courses.
Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience Assistant position is now open for candidates interested in the Customer Care Executive sector. This role in Leeds offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
