Customer Experience Consultant
The Opportunity
We are seeking a Customer Experience Consultant to join our Frontline team in Cambridge on a full-time permanent basis. As the CX Frontline Consultant, you will be the first point of contact for our Waste customers, handling a high volume of phone calls and email cases while providing exceptional customer service.
What's on offer
Training & development | On-the-job coaching | Supportive team environment
Attractive remuneration package | Annual performance bonus
A close knit team environment that prioritises inclusion and collaboration
Opportunity to collaborate with and learn from a variety of departments across the business
What you'll be responsible for
Manage incoming customer inquiries via phone and email efficiently and professionally
Resolve a wide range of customer issues related to waste management services
Maintain accurate customer records and update information in our CRM system
Process customer requests, bookings, and complaints in a timely manner
Collaborate with internal teams to ensure customer satisfaction
What you'll need to be successful
Previous experience in a customer service role, preferably in a phone-based environment
Strong computer literacy skills and familiarity with CRM systems advantageous
Excellent communication and problem-solving abilities
Ability to multitask and work effectively in a fast-paced environment
Positive attitude and commitment to delivering outstanding customer experiences
A Veolia Career
All of our employees are entitled to:
Our Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether you're on a permanent or fixed term contract
Employee share plan
Annual salary review with bonus
Support to pursue educational and development opportunities
Access to endless career options and pathways, Veolia promotes from within
Employee Assistance Program (EAP)
Bupa health insurance discount
Corporate Discounts
Fitness Passport
Volunteer Opportunities
Salary sacrificing (i.e. super, novated leases)
We are a Circle Back Initiative Employer and commit to respond to every applicant.
Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you'll have the opportunity to build your career, and a more sustainable world.
Veolia welcomes applicants from all genders, identities, and cultural backgrounds to apply.
Don't meet every single requirement? You don't need to. Veolia is building a diverse and inclusive workplace that fosters innovation. If you're interested in this role, we would love to hear from you, even if your past experiences don't perfectly align with the skills we've listed.
Cambridge 7170