Job Description
About the role:
We are recruiting for Customer Services Agent with a natural flair of delivering unforgettable service in our Qatar Airways Contact Centre in Ahmedabad, India.
As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.
Your specific responsibilities include:
• Professional training based on Amadeus system, Qatar Airways products and policies with coaching period provided by our Subject Matter Experts.
• A fast-paced, dynamic and engaging work environment
• Respond to customer queries over the telephone, email, fax, web chat, social media
• Maintain and generate reports as required
• Sell, up-sell and cross-sell Qatar Airways products and services to the customer
• Complete fraud prevention checks
Be part of an extraordinary story:
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what's never been done before.
We are recruiting for Customer Services Agent with a natural flair of delivering unforgettable service in our Qatar Airways Contact Centre in Ahmedabad, India.
As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.
Your specific responsibilities include:
• Professional training based on Amadeus system, Qatar Airways products and policies with coaching period provided by our Subject Matter Experts.
• A fast-paced, dynamic and engaging work environment
• Respond to customer queries over the telephone, email, fax, web chat, social media
• Maintain and generate reports as required
• Sell, up-sell and cross-sell Qatar Airways products and services to the customer
• Complete fraud prevention checks
Be part of an extraordinary story:
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what's never been done before.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience| Customer Services Agent position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.