About The Role

We are recruiting for Customer Services Agent with a natural flair of delivering unforgettable service in our Qatar Airways Contact Centre in Ahmedabad, India.

As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.

Your Specific Responsibilities Include
• Professional training based on Amadeus system, Qatar Airways products and policies with coaching period provided by our Subject Matter Experts.
• A fast-paced, dynamic and engaging work environment
• Respond to customer queries over the telephone, email, fax, web chat, social media