Job Description
Qualifications
Total work: 1 year (Preferred)
English (Preferred)
Full Job Description
We are seeking champions who are passionate about with compassion and dedicated to delivering exceptional customer experiences through both phone and email communication channels.
Responsibilites:
● To deliver world class service and go out of your way to find solutions and make our
Traya users delighted in a fast paced, structured customer care environment.
● Prompt with responses & give accurate solutions for our users over Emails & Calls
with maximum customer satisfaction.
● Regular follow-ups and build and nurture relationships to deliver quality service over
Emails & Calls on every interaction.
● To ensure complete ownership of customer Queries and guarantee end-to-end
satisfaction with our services.
● List down necessary information and suggest best solutions that benefit the
customer keeping customer satisfaction, effectiveness, efficiency and quality on
top.
● Demonstrated consultative experience, ability to influence, resourceful
● Gather relevant information from customers as required and update it accurately to
facilitate the decisioning process
● To collaborate with various teams within the ecosystem of Traya to identify optimal
solutions for our customers.
● To prepare observations to stakeholders to help derive better actions for continuous
improvement
SKILLS REQUISITE:
● Very clear communication (Verbal + Written)
● You are a team player.
● You are patient and honest.
● You are self-motivated and customer oriented.
● You are challenge oriented and want to improve the process.
● You are autonomous.
● Quick problem solver, smart, and always up for challenges.
● Vital and Responsible personality.
Total work: 1 year (Preferred)
English (Preferred)
Full Job Description
We are seeking champions who are passionate about with compassion and dedicated to delivering exceptional customer experiences through both phone and email communication channels.
Responsibilites:
● To deliver world class service and go out of your way to find solutions and make our
Traya users delighted in a fast paced, structured customer care environment.
● Prompt with responses & give accurate solutions for our users over Emails & Calls
with maximum customer satisfaction.
● Regular follow-ups and build and nurture relationships to deliver quality service over
Emails & Calls on every interaction.
● To ensure complete ownership of customer Queries and guarantee end-to-end
satisfaction with our services.
● List down necessary information and suggest best solutions that benefit the
customer keeping customer satisfaction, effectiveness, efficiency and quality on
top.
● Demonstrated consultative experience, ability to influence, resourceful
● Gather relevant information from customers as required and update it accurately to
facilitate the decisioning process
● To collaborate with various teams within the ecosystem of Traya to identify optimal
solutions for our customers.
● To prepare observations to stakeholders to help derive better actions for continuous
improvement
SKILLS REQUISITE:
● Very clear communication (Verbal + Written)
● You are a team player.
● You are patient and honest.
● You are self-motivated and customer oriented.
● You are challenge oriented and want to improve the process.
● You are autonomous.
● Quick problem solver, smart, and always up for challenges.
● Vital and Responsible personality.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience Executive position is now open for candidates interested in the MIS Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
