Job Description
The ideal candidate loves communicating, interacting and talking to people and proactively solving queries. You will be responsible for interacting with customers across social media platforms
Responsibilities
• Communicate with customers via phone, email and chat and manage all social media accounts
• Work on CRM to ensure all tickets are routinely closed
• Provide knowledgeable answers to questions about product, pricing and availability
• Onboard corporate and b2b orders and manage them end to end
• Manage partner brand onboarding of new brands who would like to sell on our platform
• Work with internal departments to meet customer's needs
• Data entry in various platforms
Qualifications
• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
Responsibilities
• Communicate with customers via phone, email and chat and manage all social media accounts
• Work on CRM to ensure all tickets are routinely closed
• Provide knowledgeable answers to questions about product, pricing and availability
• Onboard corporate and b2b orders and manage them end to end
• Manage partner brand onboarding of new brands who would like to sell on our platform
• Work with internal departments to meet customer's needs
• Data entry in various platforms
Qualifications
• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience Executive position is now open for candidates interested in the MIS Executive sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.