Job Description
Full job description
Melbourne CBD | Scape Uni Square | Full-Time
WHO WE ARE
At Scape Australia, we do more than provide student accommodation. We create thriving, fun communities where students can live, learn, and grow. With over 20,000 residents across Australia, we combine smart design, brilliant service, and good vibes to make every resident feel welcome.
Now part of The Living Company, we’re shaping the future of student living, one amazing experience at a time.
YOUR ROLE
As part of the Customer Experience team, you’ll be the face of Scape, ensuring every resident, visitor, and stakeholder feels welcomed, supported, and heard. You’ll play a key role in front-of-house operations, resident support, relationship management, events, and safety, while helping create a vibrant, inclusive, and thriving student community.
Day-to-day you will:
Welcome residents and visitors with energy, managing check-ins, check-outs, and everything front-of-house.
Build genuine connections, listen, and respond to residents with care and professionalism.
Handle leases, accounts, and records with accuracy and confidence.
Bring the community to life and support our Student Experience team through events, activations, and student programs.
Go above and beyond to create memorable experiences that make residents feel at home.
Team up with colleagues to hit targets, solve challenges, and keep operations running smoothly.
THE IDEAL CANDIDATE
You’re a natural communicator, a proactive problem-solver, and someone who thrives in dynamic, people-focused environments. You are:
Passionate about customer experience and relationship management.
Enthusiastic, energetic, and able to engage with young adults while maintaining professionalism.
Organised, able to multitask, and thrive in a fast-paced environment.
Calm and composed when posed with resident queries.
Please note: The successful candidate must be willing to undertake a National Police Check and a Working with Children Check (WWCC) prior to starting in the position.
WHY YOU'LL LOVE WORKING AT SCAPE
We don’t just create a great place to work, we bring the good vibes every single day. Here’s a sneak peek at some of the perks that come with joining our team:
Health, wellbeing, and safety initiatives to support you at work and beyond.
Competitive rewards, recognition, and referral programs.
Leave and lifestyle benefits to help you recharge and celebrate milestones.
Access to exclusive employee discounts and partner offers.
A passionate, inclusive culture focused on connection, growth, and good vibes.
APPLY TODAY
Join a growing, innovative business making a difference in student lives. Submit your CV and 1-page cover letter. Applications are reviewed on a rolling basis.
No agencies please.
At Scape, we honour and welcome the rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.
Melbourne CBD | Scape Uni Square | Full-Time
WHO WE ARE
At Scape Australia, we do more than provide student accommodation. We create thriving, fun communities where students can live, learn, and grow. With over 20,000 residents across Australia, we combine smart design, brilliant service, and good vibes to make every resident feel welcome.
Now part of The Living Company, we’re shaping the future of student living, one amazing experience at a time.
YOUR ROLE
As part of the Customer Experience team, you’ll be the face of Scape, ensuring every resident, visitor, and stakeholder feels welcomed, supported, and heard. You’ll play a key role in front-of-house operations, resident support, relationship management, events, and safety, while helping create a vibrant, inclusive, and thriving student community.
Day-to-day you will:
Welcome residents and visitors with energy, managing check-ins, check-outs, and everything front-of-house.
Build genuine connections, listen, and respond to residents with care and professionalism.
Handle leases, accounts, and records with accuracy and confidence.
Bring the community to life and support our Student Experience team through events, activations, and student programs.
Go above and beyond to create memorable experiences that make residents feel at home.
Team up with colleagues to hit targets, solve challenges, and keep operations running smoothly.
THE IDEAL CANDIDATE
You’re a natural communicator, a proactive problem-solver, and someone who thrives in dynamic, people-focused environments. You are:
Passionate about customer experience and relationship management.
Enthusiastic, energetic, and able to engage with young adults while maintaining professionalism.
Organised, able to multitask, and thrive in a fast-paced environment.
Calm and composed when posed with resident queries.
Please note: The successful candidate must be willing to undertake a National Police Check and a Working with Children Check (WWCC) prior to starting in the position.
WHY YOU'LL LOVE WORKING AT SCAPE
We don’t just create a great place to work, we bring the good vibes every single day. Here’s a sneak peek at some of the perks that come with joining our team:
Health, wellbeing, and safety initiatives to support you at work and beyond.
Competitive rewards, recognition, and referral programs.
Leave and lifestyle benefits to help you recharge and celebrate milestones.
Access to exclusive employee discounts and partner offers.
A passionate, inclusive culture focused on connection, growth, and good vibes.
APPLY TODAY
Join a growing, innovative business making a difference in student lives. Submit your CV and 1-page cover letter. Applications are reviewed on a rolling basis.
No agencies please.
At Scape, we honour and welcome the rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience (Front of House) position is now open for candidates interested in the Event Management Jobs sector. This role in Abbeyvale offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
