Job Description
713980
Sydney CBD, NSW, Australia
Full Time
$94,000 + 12% Super
Monday to Friday roster – genuine work/life balance within hospitality
Opportunity to make a real impact and lead a high-performing, engaged team
Clear pathways for career growth and professional development
Restaurant Associates has an enviable track record, working with some of the most prestigious venues and corporations in the world. From grand gala events, corporate cocktail parties to ******** gatherings, we provide bespoke food solutions and exceptional dining experiences.
THE POSITION
Design, manage and own the overall experience, not just the offerings
Train, develop, motivate and recognise their reporting team to create a strong and pleasant culture
Conduct all Front Line Manager reviews, coaching sessions, and disciplinary actions in a professional and timely manner
Adhere to Compass & account-specific guidelines and standards to ensure compliance
Create and maintain a culture of Food and Workplace Safety, including client and Compass-specific requirements
Ensure customer complaints & concerns are addressed appropriately and in a timely manner
Ensure FOH teams work within budget while maintaining standards
Ensure that all FOH operations are delivered consistently and to a high standard of hospitality
Ensures that delegated projects are completed in a timely manner
Strives to continuous improvement of processes and brings new ideas to delight the customers and ease the pace of work for the team members
THE PERSON
Bachelor's degree is preferred, or equivalent professional experience
Has a minimum of 5 years food service management; preferably of multiple offerings, teams, or physical spaces (Food and Services industry essential)
Experience leading large and diverse teams and maximising a budget
Experience creating and executing a business strategy & leading business innovation initiatives
Computer literacy with advanced abilities in spreadsheets and slide presentation tools (Google Sheets and Slides preferred)
Project management skills
Conflict resolution skills, diplomatic and with ability to engage stakeholders at all levels
Excellent communications skills with client, team and all other stakeholders
Resourceful, adaptable with an agile mindset to navigate uncertainties and change
Highly creative with ability to generate novel ideas and surprising, industry-leading activations
THE BENEFITS
An awesome & collaborative working environment
Amazing work spaces and delicious onsite food
Develop skills in a supportive, fast-paced team
Join a global leader in corporate hospitality
Access to 100+ retail discounts
For any further queries, please send an email to [email protected]
Sydney CBD, NSW, Australia
Full Time
$94,000 + 12% Super
Monday to Friday roster – genuine work/life balance within hospitality
Opportunity to make a real impact and lead a high-performing, engaged team
Clear pathways for career growth and professional development
Restaurant Associates has an enviable track record, working with some of the most prestigious venues and corporations in the world. From grand gala events, corporate cocktail parties to ******** gatherings, we provide bespoke food solutions and exceptional dining experiences.
THE POSITION
Design, manage and own the overall experience, not just the offerings
Train, develop, motivate and recognise their reporting team to create a strong and pleasant culture
Conduct all Front Line Manager reviews, coaching sessions, and disciplinary actions in a professional and timely manner
Adhere to Compass & account-specific guidelines and standards to ensure compliance
Create and maintain a culture of Food and Workplace Safety, including client and Compass-specific requirements
Ensure customer complaints & concerns are addressed appropriately and in a timely manner
Ensure FOH teams work within budget while maintaining standards
Ensure that all FOH operations are delivered consistently and to a high standard of hospitality
Ensures that delegated projects are completed in a timely manner
Strives to continuous improvement of processes and brings new ideas to delight the customers and ease the pace of work for the team members
THE PERSON
Bachelor's degree is preferred, or equivalent professional experience
Has a minimum of 5 years food service management; preferably of multiple offerings, teams, or physical spaces (Food and Services industry essential)
Experience leading large and diverse teams and maximising a budget
Experience creating and executing a business strategy & leading business innovation initiatives
Computer literacy with advanced abilities in spreadsheets and slide presentation tools (Google Sheets and Slides preferred)
Project management skills
Conflict resolution skills, diplomatic and with ability to engage stakeholders at all levels
Excellent communications skills with client, team and all other stakeholders
Resourceful, adaptable with an agile mindset to navigate uncertainties and change
Highly creative with ability to generate novel ideas and surprising, industry-leading activations
THE BENEFITS
An awesome & collaborative working environment
Amazing work spaces and delicious onsite food
Develop skills in a supportive, fast-paced team
Join a global leader in corporate hospitality
Access to 100+ retail discounts
For any further queries, please send an email to [email protected]
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience Lead position is now open for candidates interested in the Customer Care sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
