Job Description
Archant are proud to bring some of the world’s best brands in the kitchen and interior design space to New Zealand’s discerning Architects, Designers and passionate Customers. Archant pride themselves on providing top-level customer service, and inspiring great design. The Customer Experience Manager will play a pivotal role ensuring that world-class customer service standards are maintained, and that the overall customer experience is managed in a proactive manner.
Reporting to the Managing Director and as the Customer Experience Manager, you’ll oversee and improve all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle. You understand the impact you’ll create on customer experience and, therefore, the bottom line, playing one of the most vital roles in the company. This is a hands-on leadership position that will require a proactive mindset as facets of the role will also involve outbound customer engagement activities.
Reporting to the Managing Director and as the Customer Experience Manager, you’ll oversee and improve all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle. You understand the impact you’ll create on customer experience and, therefore, the bottom line, playing one of the most vital roles in the company. This is a hands-on leadership position that will require a proactive mindset as facets of the role will also involve outbound customer engagement activities.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience Manager position is now open for candidates interested in the BPO Jobs sector. This role in Hastings offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.