Customer Experience Representative

Canadian Red Cross


Senior Lead Solutions Architect
Canadian Red Cross • Newfoundland and Labrador, Canada • via Career Beacon
17 hours ago
CA$1,02,718–CA$1,28,3+7 a year
Full–time
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Job description
Title: Senior Lead Solutions Architect
Employee Working Location: Remote (Canada)
Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :
• Provide expert oversight with regards to application architecture and work closely with the Vice President to guide the application roadmap
• Work closely with the other managers and Directors to plan and execute the development priorities
• Maintaining and developing new features on our applications based on requirements
• Developing unit test code as part of overall quality assurance best practices.
• Participating in design and code reviews
• Collaborating with teams across the company to solve software, system design and implementation problems.
• Working with development and product management teams to define user story acceptance criteria, break down complex stories into tasks, estimates, plan and deliver.
• Converting technical and functional requirements into system level design specifications, to develop high-performance software.
• Contributing to improvements in our corporate software development methodology and practices.
• Troubleshooting and debugging new or existing software programs.
• Participating in on-call rotation to support the application and its users
• Writing or updating functional requirement documents and guides, as required

What we are looking for :
• Bachelor's degree in computer science, engineering, or a related technical field with a minimum of 15 years' experience in software development.
• Significant and demonstratable Expertise in software development, including complex cloud solutions leveraging SPA (single page application), Azure and Microsoft technologies.
• Javascript frameworks (vue.js, react, angular)
• State management pattern, routing, single page application
• Typescript, Javascript, HTML, CSS
• Consuming RESTful APIs
• Responsive design
• Unit tests, component tests (Jest or similar)
• Expertise in Microsoft technologies C#, .NET Core, Microsoft Azure
• Deep understanding of SOLID design principles, Ob ject-Oriented Design, Domain Driven Design, Test Driven Development.
• Relational and non-relational database
• Test Driven Development
• Experience with Infrastructure as Code (Terraform), Kubernetes and containerized applications
• Experience implementing common programming design patterns and best practices.
• Experience in agile methodologies such as SCRUM, Kanban
• Abilities to plan and track a development projects, using tools like JIRA or others.
• English (oral and written) is a must, French is an asset
• Flexibility to adapt to changing instructions and requirements
• Team player with positive attitude. Be pro-active
• Flexibility to adapt to changing instructions and requirements
• Consideration for data confidentiality and security

Working Conditions :
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
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Indigo


Customer Experience Representative
Indigo • Edmonton, AB, Canada • via LinkedIn
1+ hours ago
Part-time
No Degree Mentioned
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Job description
Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

Who We Are
• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We Play By The Following Rules
• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

What You’ll Do
• Create a warm and welcoming environment in our stores
• Add joy to our customers' lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Ensure Visual Standards are followed and maintained
• Role model Indigo’s High Performance Characteristics
• Seek information regarding new products, promotions and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications
• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

Indigo • Edmonton, AB, Canada • Show on map Get directions