Job Description
About the Role
We are seeking Customer Experience Representatives to deliver an exceptional customer experience to our National Contract clients. This involves proactively engaging with customers, responding to queries and working closely with the scheduling team to ensure work is completed as expected.
Key Responsibilities
Provide professional service to customers through various communication channels.
Collaborate with the wider team to ensure customer safety and security.
Engage with stakeholders to share customer sentiment and address potential issues promptly.
About You
To be successful in this role, you should have a strong customer focus, be eager to learn and possess excellent organisational and proactive skills. We value a positive attitude and a willingness to grow, supported by our comprehensive training programme.
What We're Looking For
Experience in an office-based customer service environment.
Strong communication skills for handling customer queries via phone and email.
What We Offer
A competitive salary based on skills and experience.
23 days holiday, plus bank holidays.
A company pension scheme.
Life assurance.
An employee welfare assistance programme.
We are seeking Customer Experience Representatives to deliver an exceptional customer experience to our National Contract clients. This involves proactively engaging with customers, responding to queries and working closely with the scheduling team to ensure work is completed as expected.
Key Responsibilities
Provide professional service to customers through various communication channels.
Collaborate with the wider team to ensure customer safety and security.
Engage with stakeholders to share customer sentiment and address potential issues promptly.
About You
To be successful in this role, you should have a strong customer focus, be eager to learn and possess excellent organisational and proactive skills. We value a positive attitude and a willingness to grow, supported by our comprehensive training programme.
What We're Looking For
Experience in an office-based customer service environment.
Strong communication skills for handling customer queries via phone and email.
What We Offer
A competitive salary based on skills and experience.
23 days holiday, plus bank holidays.
A company pension scheme.
Life assurance.
An employee welfare assistance programme.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience Representative Central Services Hub · Abingdon position is now open for candidates interested in the Government Job Alert sector. This role in Abington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
