Job Description
Customer Experience Representative
Emploi - Permanent Full-time - Agent/Clerk - Customer service
Branch office: Edmonton -Edmonton Alberta T5S 2X4
As soon as possibleSchedule: Monday to Friday (Day)
Description:
The Customer Experience Representative plays a key role in delivering an exceptional service experience to Sani Marc’s clients across its various business units. Acting as a frontline ambassador, the representative handles customer inquiries, processes orders, and provides product and service support while ensuring a smooth and efficient customer journey. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams such as Sales, Logistics, and Operations.
Responsibilities:
Under the supervision of the Customer Experience Supervisor the Customer Experience Representative performs the following tasks:
Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
Provide exceptional customer service and advisory roles to our clients;
Follow up with clients/vendors regarding order reception or back orders;
Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;
Requirements:
To perform well, you must have:
A high school diploma;
A passion for customer service;
Strong communication skills with the ability to upsell/ cross-sell;
Capacity to work independently and/ or as part of a team;
General knowledge of MS Office;
Effective organization skills;
Adaptability, responsibility and flexibility;
Manage the inventory and carry out the annual inventory
Able to lift 50 pounds
A sense of ‘urgency’ combined with courtesy and open-mindedness.
Advantages:
Gifts of recognition of seniority
Long Term Disability Insurance
Short Term Disability Insurance
Pension plan
Life insurance
Dental insurance
Social activities
Employee discount
Talent referencing
Corporate events
Mobile holidays
Note:
Working at Sani Marc means:
Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
Being a self-starter, tenacious along with a positive attitude and effective communication skills.
You are customer-focused and are relentless in that pursuit;
Being a strong believer in teamwork, highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you to succeed.
Disclaimer:
Why work for Sani Marc?
We are a rapidly growing company that focuses on well-being at work and developing our internal resources;
We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.
Emploi - Permanent Full-time - Agent/Clerk - Customer service
Branch office: Edmonton -Edmonton Alberta T5S 2X4
As soon as possibleSchedule: Monday to Friday (Day)
Description:
The Customer Experience Representative plays a key role in delivering an exceptional service experience to Sani Marc’s clients across its various business units. Acting as a frontline ambassador, the representative handles customer inquiries, processes orders, and provides product and service support while ensuring a smooth and efficient customer journey. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams such as Sales, Logistics, and Operations.
Responsibilities:
Under the supervision of the Customer Experience Supervisor the Customer Experience Representative performs the following tasks:
Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
Provide exceptional customer service and advisory roles to our clients;
Follow up with clients/vendors regarding order reception or back orders;
Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;
Requirements:
To perform well, you must have:
A high school diploma;
A passion for customer service;
Strong communication skills with the ability to upsell/ cross-sell;
Capacity to work independently and/ or as part of a team;
General knowledge of MS Office;
Effective organization skills;
Adaptability, responsibility and flexibility;
Manage the inventory and carry out the annual inventory
Able to lift 50 pounds
A sense of ‘urgency’ combined with courtesy and open-mindedness.
Advantages:
Gifts of recognition of seniority
Long Term Disability Insurance
Short Term Disability Insurance
Pension plan
Life insurance
Dental insurance
Social activities
Employee discount
Talent referencing
Corporate events
Mobile holidays
Note:
Working at Sani Marc means:
Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
Being a self-starter, tenacious along with a positive attitude and effective communication skills.
You are customer-focused and are relentless in that pursuit;
Being a strong believer in teamwork, highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you to succeed.
Disclaimer:
Why work for Sani Marc?
We are a rapidly growing company that focuses on well-being at work and developing our internal resources;
We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience Representative position is now open for candidates interested in the Back Office Jobs sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
