Job Description
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Job title, keywords or company
Acton ACT
50 km
jobs in Acton ACT
Back of House Team Member
Soul Origin Canberra
Canberra ACT
Wash, cut, and store vegetables properly (follow FIFO). Keep green leaf salad in the bag (do NOT pile up). Prepare proteins (chicken, falafel, etc.) as per SOP. Refill salad bar before it runs low.
Kitchen Hand / Dishwasher
Hunter and Barrel
Canberra ACT 2601
Referral program
Employee mentoring program
Free food
Employee discount
Flexible availability over a 7-day rotating roster, including nights, weekends and public holidays. 1 + years of proven kitchen experience in a fast paced, high volume environment.
Junior Cafe All-Rounder
DOCKSIDE CAFE KINGSTON
Kingston ACT 2604
Free drinks
Free food
Employee discount
Staff discounts/tips, Free foods and drinks. Taking orders and serving customers. Can work flexible hours (including weekends). Learning to make coffee and beverage. Keeping the cafe clean and tidy.
Food Runner
Hunter and Barrel
Canberra ACT 2601
Referral program
Professional development assistance
Employee mentoring program
Free food
Employee discount
Training program
Employee discounts and daily staff meals. Flexible availability over a 7-day rotating roster, including nights, weekends and public holidays. Food Runner: 1 year (Required).
Retail Customer Experience
Dirty Janes
Fyshwick ACT 2609
_ Handling enquiries in-store, by phone, and via Instagram. Helping customers sort freight quotes and shipping when they’ve fallen for something. You’re someone customers remember*.
Luxury Brand Evaluator in Canberra, Australia
Often responds within 1 day
CXG
Canberra ACT
Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. Passionate about automobiles, retail and improving customer service…
Bartender
Hunter and Barrel
Canberra ACT 2601
Referral program
Employee mentoring program
Free food
Employee discount
Training program
Employee discounts and daily staff meals. Flexible availability over a 7-day rotating roster, including nights, weekends and public holidays. Part time contracts* and 20-30 hours available.
Store Team Member
Woolworths Supermarkets
Kambah ACT
View similar jobs with this employer
Working throughout the store, our Team Members do a variety of tasks from getting our stock on shelves, putting our fresh Fruit & Veg on display, to picking orders for our Online Customers and finally…
Disability Support Worker in MacGregor, ACT
Alliance MultiCare Services
Canberra ACT
Travel reimbursement
Certificate III in Disability or other relevant qualification or working towards obtaining qualification within 12 months (Desirable). _Experience in caring for people with psychosocial or…
ROOM ATTENDANT
Hyatt Hotel Canberra
Canberra ACT
Employee assistance program
Access to employee benefits such as complimentary shift meals, discounts for the Clubhouse and all Food and Beverage outlets. Access to an employee assistance program.
IT Service Desk Officer
Australian National University
Canberra ACT 2601
A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor).
Finance Assistant
Spec Services
Fyshwick ACT 2609
Free parking
Employee rewards program
We are looking for an organised and enthusiastic part-time (approx 25hrs per week) junior Finance Assistant to support the Finance Manager at Spec Services with a team of over 150 staff.
Team Leader - Canberra Centre
Often responds within 3 days
Roll'd
Canberra ACT 2601
Help our customers feel welcome, take orders, and make sure they’re having a great time while they’re with us. Keep the place looking clean and on-point – whether it's the kitchen, the counters, or…
Customer Experience Specialist
Barbell Foods
Canberra ACT 2601
Own and manage all customer service communication — ensuring same-day responses during business hours and a consistently high standard of care. Identify recurring issues and escalate structured…
SABA - Part-Time Assistant Store Manager - Canberra
Saba
Canberra ACT 2601
Referral program
Parental leave
Employee assistance program
Retail Management experience in a high end or premium retail environment. Proven ability and passion to train, develop and motivate team members in a fast paced retail environment.
Sales Assistant - AMX Canberra - Casual
AMX
Fyshwick ACT 2609
Employee rewards program
Contribute to the sales and KPI’s of the store. Always have a safety focus to ensure your safety, and that of your teammates & customers. Provide superior, up-to-date information on products &…
Team Member
Zeus Street Greek
Manuka ACT 2603
Great discounts in restaurants both while you’re working, and days off. Follow all food safety, workplace health and safety and company policies. You will support the restaurant team by assisting with…
Customer Banking Specialist - Yass
Commonwealth Bank
Canberra ACT
The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs. Assist with cash handling and ATM procedures.
SABA - Part-Time Assistant Store Manager - Canberra
APG & Co
Canberra ACT 2601
Referral program
Parental leave
Employee assistance program
Retail Management experience in a high end or premium retail environment. Proven ability and passion to train, develop and motivate team members in a fast paced retail environment.
Retail Team Member
Often responds within 4 days
Supercheap Auto
Fyshwick ACT 2609
Uniform provided
View similar jobs with this employer
Providing an in-store experience that inspires and empowers our customers. Significant discounts across all SRG brands BCF, Macpac, rebel (AU) and Supercheap Auto.
Visits Officer
Parliament of Australia
Canberra ACT
Prepare correspondence, maintain the correspondence registry, and assist with coordinating briefing papers on matters related to the parliament’s international program.
Roaming Concierge
RSL LifeCare
Page ACT
Annual leave
Employee discount
Salary packaging
Staff discounts across 700 select retail stores through Maxxia Rewards. Facilitating transport, meal deliveries, and access to services like hairdressing and home care.
Retail Team - Retail Sales Assistant
Retail Apparel Group
Greenway ACT 2900
View similar jobs with this employer
Have retail experience with the desire to exceed sales and KPI targets. Are interested in fashion and the latest trends. Exceptionally generous team discount on Tarocash and all partnered RAG Brands (…
Vehicle Cleaner Fueller | Part-time Permanent
City and Environment
Canberra ACT
Working rostered shifts, to late at night including regular weekend rostered overtime, the successful applicants will be required to perform duties associated with the daily cleaning, fuelling and…
Casual Event Labourer
Show Support
Yarralumla ACT 2600
Accept the job offers that suit your schedule, including nights and weekends. Highest rates paid in the crewing industry. Travel and earn on your working holiday. Steel cap boots and other PPE.
People also searched:
Employers: Post a Job
Related to this search
Sign in
Job Seekers
Employers
About
©2026 Indeed
Accessibility at Indeed
Privacy Centre and Ad Choices
Terms
Who should apply
Candidates who have experience using CRM or helpdesk platforms (such as Gorgias, Zendesk, HubSpot or similar) and improving workflows or automations to reduce repeat customer enquiries.
Who shouldn't apply
Candidates whose experience is limited to replying to customer tickets without improving the systems behind them. This role requires experience using CRM or helpdesk platforms (e.g. Gorgias, Zendesk, HubSpot) to improve workflows, templates, automations or tagging to reduce repeat customer issues.
Why join Barbell Foods
We make no bullsh#&t meat snacks for people who care about their health. You’ll join a small, ambitious marketing team that puts the customers at the center of all we do.
The Role
As Customer Experience Specialist, you’ll own the quality of our customer support experience and work to reduce repeat customer issues by improving systems, templates and workflows. You’ll manage customer enquiries while proactively identifying patterns in support tickets and improving our CRM systems. This is an individual contributor role reporting to the marketing team leaders.
We’d prefer someone who can work with us in our Hume office (ACT), but for the right person, we’re open to a hybrid or remote setup.
Key Responsibilities:
Improve and maintain customer service systems (Gorgias templates, SOPs, complaint logging) to reduce friction and future-proof the function.
Identify recurring issues and escalate structured insights to QA and relevant departments to improve product quality and operational processes.
Own and manage all customer service communication — ensuring same-day responses during business hours and a consistently high standard of care.
Take on additional responsibilities as required to support the Marketing team and broader business objectives.
Skills:
Comfortable working with CRM systems and support software
Identify patterns in customer issues and improve processes to prevent repeat problems
Highly organised with strong attention to detail
Strong written communication and empathy when interacting with customers
Ideal Personality Traits:
Systems-minded — naturally looks for patterns in customer issues and enjoys improving processes to prevent repeat problems.
Curious problem solver — asks “why did this happen?” and works to fix the root cause rather than just responding to tickets.
Organised and detail-oriented — comfortable maintaining documentation, templates and structured workflows.
Customer-focused — communicates clearly and empathetically with customers, especially when things go wrong.
Day-to-day Tasks:
Maintain and improve customer service systems.
Refine templates, macros and FAQs in Gorgias.
Improve automations and reduce unnecessary inbound tickets.
Update and document customer service SOPs to ensure scalability.
Support Marketing with customer insight.
Surface testimonials and recurring objections.
Share common questions or improvements that could be addressed upstream (website, packaging, email flows, etc).
Log and categorise customer complaints in Isolocity.
Identify recurring product or delivery issues.
Escalate patterns to QA and relevant department heads.
Manage and respond to customer tickets in Gorgias (approx. 2-3 hours per day).
Provide same-day responses during business hours (Mon–Fri).
Provide phone support where required during business hours (Mon–Fri).
Turn complaints into positive outcomes.
As part of your application, we’d like for you to answer three questions:
What CRM or helpdesk platforms have you used? Briefly describe what you actually configured or improved in those systems.
Write the response you would send the customer and describe one change you would make to our systems to reduce this type of ticket happening again “I ordered a week ago and still haven’t received anything. This is ridiculous.!”
If you looked at 1,000 support tickets, what 3 things would you analyse first to find opportunities to reduce ticket volume?
Company Overview
Please visit https://www.barbellfoods.com.au/ for more information
Start of main content
Job title, keywords or company
Acton ACT
50 km
jobs in Acton ACT
Back of House Team Member
Soul Origin Canberra
Canberra ACT
Wash, cut, and store vegetables properly (follow FIFO). Keep green leaf salad in the bag (do NOT pile up). Prepare proteins (chicken, falafel, etc.) as per SOP. Refill salad bar before it runs low.
Kitchen Hand / Dishwasher
Hunter and Barrel
Canberra ACT 2601
Referral program
Employee mentoring program
Free food
Employee discount
Flexible availability over a 7-day rotating roster, including nights, weekends and public holidays. 1 + years of proven kitchen experience in a fast paced, high volume environment.
Junior Cafe All-Rounder
DOCKSIDE CAFE KINGSTON
Kingston ACT 2604
Free drinks
Free food
Employee discount
Staff discounts/tips, Free foods and drinks. Taking orders and serving customers. Can work flexible hours (including weekends). Learning to make coffee and beverage. Keeping the cafe clean and tidy.
Food Runner
Hunter and Barrel
Canberra ACT 2601
Referral program
Professional development assistance
Employee mentoring program
Free food
Employee discount
Training program
Employee discounts and daily staff meals. Flexible availability over a 7-day rotating roster, including nights, weekends and public holidays. Food Runner: 1 year (Required).
Retail Customer Experience
Dirty Janes
Fyshwick ACT 2609
_ Handling enquiries in-store, by phone, and via Instagram. Helping customers sort freight quotes and shipping when they’ve fallen for something. You’re someone customers remember*.
Luxury Brand Evaluator in Canberra, Australia
Often responds within 1 day
CXG
Canberra ACT
Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. Passionate about automobiles, retail and improving customer service…
Bartender
Hunter and Barrel
Canberra ACT 2601
Referral program
Employee mentoring program
Free food
Employee discount
Training program
Employee discounts and daily staff meals. Flexible availability over a 7-day rotating roster, including nights, weekends and public holidays. Part time contracts* and 20-30 hours available.
Store Team Member
Woolworths Supermarkets
Kambah ACT
View similar jobs with this employer
Working throughout the store, our Team Members do a variety of tasks from getting our stock on shelves, putting our fresh Fruit & Veg on display, to picking orders for our Online Customers and finally…
Disability Support Worker in MacGregor, ACT
Alliance MultiCare Services
Canberra ACT
Travel reimbursement
Certificate III in Disability or other relevant qualification or working towards obtaining qualification within 12 months (Desirable). _Experience in caring for people with psychosocial or…
ROOM ATTENDANT
Hyatt Hotel Canberra
Canberra ACT
Employee assistance program
Access to employee benefits such as complimentary shift meals, discounts for the Clubhouse and all Food and Beverage outlets. Access to an employee assistance program.
IT Service Desk Officer
Australian National University
Canberra ACT 2601
A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor).
Finance Assistant
Spec Services
Fyshwick ACT 2609
Free parking
Employee rewards program
We are looking for an organised and enthusiastic part-time (approx 25hrs per week) junior Finance Assistant to support the Finance Manager at Spec Services with a team of over 150 staff.
Team Leader - Canberra Centre
Often responds within 3 days
Roll'd
Canberra ACT 2601
Help our customers feel welcome, take orders, and make sure they’re having a great time while they’re with us. Keep the place looking clean and on-point – whether it's the kitchen, the counters, or…
Customer Experience Specialist
Barbell Foods
Canberra ACT 2601
Own and manage all customer service communication — ensuring same-day responses during business hours and a consistently high standard of care. Identify recurring issues and escalate structured…
SABA - Part-Time Assistant Store Manager - Canberra
Saba
Canberra ACT 2601
Referral program
Parental leave
Employee assistance program
Retail Management experience in a high end or premium retail environment. Proven ability and passion to train, develop and motivate team members in a fast paced retail environment.
Sales Assistant - AMX Canberra - Casual
AMX
Fyshwick ACT 2609
Employee rewards program
Contribute to the sales and KPI’s of the store. Always have a safety focus to ensure your safety, and that of your teammates & customers. Provide superior, up-to-date information on products &…
Team Member
Zeus Street Greek
Manuka ACT 2603
Great discounts in restaurants both while you’re working, and days off. Follow all food safety, workplace health and safety and company policies. You will support the restaurant team by assisting with…
Customer Banking Specialist - Yass
Commonwealth Bank
Canberra ACT
The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs. Assist with cash handling and ATM procedures.
SABA - Part-Time Assistant Store Manager - Canberra
APG & Co
Canberra ACT 2601
Referral program
Parental leave
Employee assistance program
Retail Management experience in a high end or premium retail environment. Proven ability and passion to train, develop and motivate team members in a fast paced retail environment.
Retail Team Member
Often responds within 4 days
Supercheap Auto
Fyshwick ACT 2609
Uniform provided
View similar jobs with this employer
Providing an in-store experience that inspires and empowers our customers. Significant discounts across all SRG brands BCF, Macpac, rebel (AU) and Supercheap Auto.
Visits Officer
Parliament of Australia
Canberra ACT
Prepare correspondence, maintain the correspondence registry, and assist with coordinating briefing papers on matters related to the parliament’s international program.
Roaming Concierge
RSL LifeCare
Page ACT
Annual leave
Employee discount
Salary packaging
Staff discounts across 700 select retail stores through Maxxia Rewards. Facilitating transport, meal deliveries, and access to services like hairdressing and home care.
Retail Team - Retail Sales Assistant
Retail Apparel Group
Greenway ACT 2900
View similar jobs with this employer
Have retail experience with the desire to exceed sales and KPI targets. Are interested in fashion and the latest trends. Exceptionally generous team discount on Tarocash and all partnered RAG Brands (…
Vehicle Cleaner Fueller | Part-time Permanent
City and Environment
Canberra ACT
Working rostered shifts, to late at night including regular weekend rostered overtime, the successful applicants will be required to perform duties associated with the daily cleaning, fuelling and…
Casual Event Labourer
Show Support
Yarralumla ACT 2600
Accept the job offers that suit your schedule, including nights and weekends. Highest rates paid in the crewing industry. Travel and earn on your working holiday. Steel cap boots and other PPE.
People also searched:
Employers: Post a Job
Related to this search
Sign in
Job Seekers
Employers
About
©2026 Indeed
Accessibility at Indeed
Privacy Centre and Ad Choices
Terms
Who should apply
Candidates who have experience using CRM or helpdesk platforms (such as Gorgias, Zendesk, HubSpot or similar) and improving workflows or automations to reduce repeat customer enquiries.
Who shouldn't apply
Candidates whose experience is limited to replying to customer tickets without improving the systems behind them. This role requires experience using CRM or helpdesk platforms (e.g. Gorgias, Zendesk, HubSpot) to improve workflows, templates, automations or tagging to reduce repeat customer issues.
Why join Barbell Foods
We make no bullsh#&t meat snacks for people who care about their health. You’ll join a small, ambitious marketing team that puts the customers at the center of all we do.
The Role
As Customer Experience Specialist, you’ll own the quality of our customer support experience and work to reduce repeat customer issues by improving systems, templates and workflows. You’ll manage customer enquiries while proactively identifying patterns in support tickets and improving our CRM systems. This is an individual contributor role reporting to the marketing team leaders.
We’d prefer someone who can work with us in our Hume office (ACT), but for the right person, we’re open to a hybrid or remote setup.
Key Responsibilities:
Improve and maintain customer service systems (Gorgias templates, SOPs, complaint logging) to reduce friction and future-proof the function.
Identify recurring issues and escalate structured insights to QA and relevant departments to improve product quality and operational processes.
Own and manage all customer service communication — ensuring same-day responses during business hours and a consistently high standard of care.
Take on additional responsibilities as required to support the Marketing team and broader business objectives.
Skills:
Comfortable working with CRM systems and support software
Identify patterns in customer issues and improve processes to prevent repeat problems
Highly organised with strong attention to detail
Strong written communication and empathy when interacting with customers
Ideal Personality Traits:
Systems-minded — naturally looks for patterns in customer issues and enjoys improving processes to prevent repeat problems.
Curious problem solver — asks “why did this happen?” and works to fix the root cause rather than just responding to tickets.
Organised and detail-oriented — comfortable maintaining documentation, templates and structured workflows.
Customer-focused — communicates clearly and empathetically with customers, especially when things go wrong.
Day-to-day Tasks:
Maintain and improve customer service systems.
Refine templates, macros and FAQs in Gorgias.
Improve automations and reduce unnecessary inbound tickets.
Update and document customer service SOPs to ensure scalability.
Support Marketing with customer insight.
Surface testimonials and recurring objections.
Share common questions or improvements that could be addressed upstream (website, packaging, email flows, etc).
Log and categorise customer complaints in Isolocity.
Identify recurring product or delivery issues.
Escalate patterns to QA and relevant department heads.
Manage and respond to customer tickets in Gorgias (approx. 2-3 hours per day).
Provide same-day responses during business hours (Mon–Fri).
Provide phone support where required during business hours (Mon–Fri).
Turn complaints into positive outcomes.
As part of your application, we’d like for you to answer three questions:
What CRM or helpdesk platforms have you used? Briefly describe what you actually configured or improved in those systems.
Write the response you would send the customer and describe one change you would make to our systems to reduce this type of ticket happening again “I ordered a week ago and still haven’t received anything. This is ridiculous.!”
If you looked at 1,000 support tickets, what 3 things would you analyse first to find opportunities to reduce ticket volume?
Company Overview
Please visit https://www.barbellfoods.com.au/ for more information
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience Specialist position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
