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Acton ACT
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Area Manager - ACT
Often responds within 2 days
Roll'd
Canberra ACT 2601
Fuel card
Company phone
Visited 4 days ago
Customer Experience Specialist
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Hume ACT 2620
Employee discount
Gym membership
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People also searched:
Employers: Post a Job
Who should apply
Candidates who have experience using CRM or helpdesk platforms (such as Gorgias, Zendesk, HubSpot or similar) and improving workflows or automations to reduce repeat customer enquiries.
Who shouldn't apply
Candidates whose experience is limited to replying to customer tickets without improving the systems behind them. This role requires experience using CRM or helpdesk platforms (e.g. Gorgias, Zendesk, HubSpot) to improve workflows, templates, automations or tagging to reduce repeat customer issues.
Why join Barbell Foods
We make no bullsh#&t meat snacks for people who care about their health. You’ll join a small, ambitious marketing team that puts the customers at the center of all we do.
The Role
As Customer Experience Specialist, you’ll own the quality of our customer support experience and work to reduce repeat customer issues by improving systems, templates and workflows. You’ll manage customer enquiries while proactively identifying patterns in support tickets and improving our CRM systems. This is an individual contributor role reporting to the marketing team leaders.
We’d prefer someone who can work with us in our Hume office (ACT), but for the right person, we’re open to a hybrid or remote setup.
Key Responsibilities:
Improve and maintain customer service systems (Gorgias templates, SOPs, complaint logging) to reduce friction and future-proof the function.
Identify recurring issues and escalate structured insights to QA and relevant departments to improve product quality and operational processes.
Own and manage all customer service communication — ensuring same-day responses during business hours and a consistently high standard of care.
Take on additional responsibilities as required to support the Marketing team and broader business objectives.
Skills:
Comfortable working with CRM systems and support software
Identify patterns in customer issues and improve processes to prevent repeat problems
Highly organised with strong attention to detail
Strong written communication and empathy when interacting with customers
Ideal Personality Traits:
Systems-minded — naturally looks for patterns in customer issues and enjoys improving processes to prevent repeat problems.
Curious problem solver — asks “why did this happen?” and works to fix the root cause rather than just responding to tickets.
Organised and detail-oriented — comfortable maintaining documentation, templates and structured workflows.
Customer-focused — communicates clearly and empathetically with customers, especially when things go wrong.
Day-to-day Tasks:
Maintain and improve customer service systems.
Refine templates, macros and FAQs in Gorgias.
Improve automations and reduce unnecessary inbound tickets.
Update and document customer service SOPs to ensure scalability.
Support Marketing with customer insight.
Surface testimonials and recurring objections.
Share common questions or improvements that could be addressed upstream (website, packaging, email flows, etc).
Log and categorise customer complaints in Isolocity.
Identify recurring product or delivery issues.
Escalate patterns to QA and relevant department heads.
Manage and respond to customer tickets in Gorgias (approx. 2-3 hours per day).
Provide same-day responses during business hours (Mon–Fri).
Provide phone support where required during business hours (Mon–Fri).
Turn complaints into positive outcomes.
As part of your application, we’d like for you to answer three questions:
What CRM or helpdesk platforms have you used? Briefly describe what you actually configured or improved in those systems.
Write the response you would send the customer and describe one change you would make to our systems to reduce this type of ticket happening again “I ordered a week ago and still haven’t received anything. This is ridiculous.!”
If you looked at 1,000 support tickets, what 3 things would you analyse first to find opportunities to reduce ticket volume?
Job Types: Full-time, Permanent
Pay: $80,000.00 – $90,000.00 per year
Benefits:
Employee discount
Gym membership
Application Question(s):
What CRM or helpdesk platforms have you used? Briefly describe what you actually configured or improved in those systems.
Write the response you would send the customer and describe one change you would make to our systems to reduce this type of ticket happening again “I ordered a week ago and still haven’t received anything. This is ridiculous.!”
If you looked at 1,000 support tickets, what 3 things would you analyse first to find opportunities to reduce ticket volume?
Work Location: Hybrid remote in Hume ACT 2620
Start of main content
Job title, keywords or company
Acton ACT
50 km
Jobs you haven't seen
filter
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
jobs in Acton ACT
0 jobs
Area Manager - ACT
Often responds within 2 days
Roll'd
Canberra ACT 2601
Fuel card
Company phone
Visited 4 days ago
Customer Experience Specialist
Barbell Foods
Hume ACT 2620
Employee discount
Gym membership
View similar jobs with this employer
Transport Operations Officer
Capital Region Community Services
Bruce ACT
Employee assistance program
Salary packaging
Visited 2 hours ago
SABA - Part-Time Assistant Store Manager - Canberra
Saba
Canberra ACT 2601
Referral program
Parental leave
Employee assistance program
Visited 2 hours ago
Dental Assistant/Receptionist
Kippax Dental
Holt ACT 2615
Employee mentoring program
Free food
Employee discount
Visited 2 hours ago
Practice Manager
MR recruitment
Deakin ACT
Visited 1 hour ago
IT Service Desk Analyst
EFEX
Fyshwick ACT 2609
Birthday leave
Visited 1 hour ago
Community Development Facilitator
Capital Region Community Services
Canberra ACT
Employee assistance program
Salary packaging
Visited 2 hours ago
Qualified Educator - Bruce Ridge Early Childhood Centre
Capital Region Community Services
Bruce ACT
Employee assistance program
Salary packaging
Visited 1 hour ago
Client Experience Officer
Often responds within 1 day
Ability Action Australia
Bruce ACT 2617
Insurance services
Employee assistance program
Visited 2 hours ago
Dental Assistant
Kippax Dental
Holt ACT 2615
Employee mentoring program
Free food
Employee discount
Visited 2 hours ago
Ukrainian Language teacher -ID: 1106362
Language Trainers
Canberra ACT
Visited 1 hour ago
Junior Cafe All-Rounder
DOCKSIDE CAFE KINGSTON
Kingston ACT 2604
Free drinks
Free food
Employee discount
Visited 2 hours ago
Experienced Residential Cleaner — Contractor Partnership
The Cleaning Giants
Canberra ACT
Visited 1 hour ago
Barista/All Rounder
Espresso Room
Canberra ACT 2600
Visited 2 hours ago
Contract & Procurement Support Officer
Sprinx Pvt. Ltd.
Canberra ACT
Visited 1 hour ago
Residential Aged Care Funding (AN-ACC) Assessor - ACT
Australian Healthcare Associates
Canberra ACT 2601
Travel reimbursement
Visited 2 hours ago
View similar jobs with this employer
Emergency Medicine CMO (Career Medical Officer) | 2h from Sydney
Mediix
Canberra ACT 2601
Visited 1 hour ago
Design and Technology/Digital Technologies Teacher
Burgmann Anglican School
Gungahlin ACT 2912
On-site parking
Visited 1 hour ago
SABA - Part-Time Assistant Store Manager - Canberra
APG & Co
Canberra ACT 2601
Referral program
Parental leave
Employee assistance program
Visited 2 hours ago
Picker/Forklift Driver
Worksforyou
Mitchell ACT
Visited 1 hour ago
Grounds & Maintenance Officer
Levande
Page ACT 2614
Visited 1 hour ago
View similar jobs with this employer
Intensive Care Registrar | Anaesthetics rotation | 2h from Sydney
Mediix
Canberra ACT 2601
Visited 1 hour ago
Love to perform? Join the Sparkles team! ✨
Lucy Sparkles & Friends Canberra
Canberra ACT
Professional development assistance
Employee mentoring program
Profit sharing
Visited 2 hours ago
Assistant Director/Educational Leader (Bruce Ridge ELC)
Capital Region Community Services
Bruce ACT
Employee assistance program
Salary packaging
Visited 1 hour ago
People also searched:
Employers: Post a Job
Who should apply
Candidates who have experience using CRM or helpdesk platforms (such as Gorgias, Zendesk, HubSpot or similar) and improving workflows or automations to reduce repeat customer enquiries.
Who shouldn't apply
Candidates whose experience is limited to replying to customer tickets without improving the systems behind them. This role requires experience using CRM or helpdesk platforms (e.g. Gorgias, Zendesk, HubSpot) to improve workflows, templates, automations or tagging to reduce repeat customer issues.
Why join Barbell Foods
We make no bullsh#&t meat snacks for people who care about their health. You’ll join a small, ambitious marketing team that puts the customers at the center of all we do.
The Role
As Customer Experience Specialist, you’ll own the quality of our customer support experience and work to reduce repeat customer issues by improving systems, templates and workflows. You’ll manage customer enquiries while proactively identifying patterns in support tickets and improving our CRM systems. This is an individual contributor role reporting to the marketing team leaders.
We’d prefer someone who can work with us in our Hume office (ACT), but for the right person, we’re open to a hybrid or remote setup.
Key Responsibilities:
Improve and maintain customer service systems (Gorgias templates, SOPs, complaint logging) to reduce friction and future-proof the function.
Identify recurring issues and escalate structured insights to QA and relevant departments to improve product quality and operational processes.
Own and manage all customer service communication — ensuring same-day responses during business hours and a consistently high standard of care.
Take on additional responsibilities as required to support the Marketing team and broader business objectives.
Skills:
Comfortable working with CRM systems and support software
Identify patterns in customer issues and improve processes to prevent repeat problems
Highly organised with strong attention to detail
Strong written communication and empathy when interacting with customers
Ideal Personality Traits:
Systems-minded — naturally looks for patterns in customer issues and enjoys improving processes to prevent repeat problems.
Curious problem solver — asks “why did this happen?” and works to fix the root cause rather than just responding to tickets.
Organised and detail-oriented — comfortable maintaining documentation, templates and structured workflows.
Customer-focused — communicates clearly and empathetically with customers, especially when things go wrong.
Day-to-day Tasks:
Maintain and improve customer service systems.
Refine templates, macros and FAQs in Gorgias.
Improve automations and reduce unnecessary inbound tickets.
Update and document customer service SOPs to ensure scalability.
Support Marketing with customer insight.
Surface testimonials and recurring objections.
Share common questions or improvements that could be addressed upstream (website, packaging, email flows, etc).
Log and categorise customer complaints in Isolocity.
Identify recurring product or delivery issues.
Escalate patterns to QA and relevant department heads.
Manage and respond to customer tickets in Gorgias (approx. 2-3 hours per day).
Provide same-day responses during business hours (Mon–Fri).
Provide phone support where required during business hours (Mon–Fri).
Turn complaints into positive outcomes.
As part of your application, we’d like for you to answer three questions:
What CRM or helpdesk platforms have you used? Briefly describe what you actually configured or improved in those systems.
Write the response you would send the customer and describe one change you would make to our systems to reduce this type of ticket happening again “I ordered a week ago and still haven’t received anything. This is ridiculous.!”
If you looked at 1,000 support tickets, what 3 things would you analyse first to find opportunities to reduce ticket volume?
Job Types: Full-time, Permanent
Pay: $80,000.00 – $90,000.00 per year
Benefits:
Employee discount
Gym membership
Application Question(s):
What CRM or helpdesk platforms have you used? Briefly describe what you actually configured or improved in those systems.
Write the response you would send the customer and describe one change you would make to our systems to reduce this type of ticket happening again “I ordered a week ago and still haven’t received anything. This is ridiculous.!”
If you looked at 1,000 support tickets, what 3 things would you analyse first to find opportunities to reduce ticket volume?
Work Location: Hybrid remote in Hume ACT 2620
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience Specialist position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.