Job Description
Skip to main content
Start of main content
Job title, keywords or company
Acton ACT
50 km
jobs in Acton ACT
700+ jobs
Transport Operations Officer
Capital Region Community Services
Bruce ACT
Employee assistance program
Salary packaging
Visited 13 minutes ago
Gardening
Often responds within 3 days
Living Green Sustainable Gardening
Canberra ACT
Visited 4 minutes ago
Storage Consultant
Storage King
Belconnen ACT
Parental leave
Annual leave
Insurance services
On-site parking
Visited 2 minutes ago
Skilled Joiner (Solid Timber)
Thor's Hammer
Fyshwick ACT 2609
Visited 20 minutes ago
Service Advisor - Canberra BMW (Full-Time)
Jowett Motor Group
Phillip ACT 2606
Parental leave
Employee assistance program
Company car
Visited 18 minutes ago
SABA - Part-Time Assistant Store Manager - Canberra
Saba
Canberra ACT 2601
Referral program
Parental leave
Employee assistance program
Visited 0 minutes ago
Contract & Procurement Support Officer
Sprinx Pvt. Ltd.
Canberra ACT
Visited 12 minutes ago
Mobile Phone Repair Technician and Sales Assistant
Often responds within 1 day
Phones 101 Fix
Belconnen ACT
Employee discount
Sales Administration
Amnesium Pty Ltd
Canberra ACT
Work from home
Visited 3 minutes ago
SABA - Part-Time Assistant Store Manager - Canberra
APG & Co
Canberra ACT 2601
Referral program
Parental leave
Employee assistance program
Marketing and Communications Administration Coordinator
Dietitians Australia
Canberra ACT 2601
Visited 5 minutes ago
IT Service Desk Analyst
EFEX
Fyshwick ACT 2609
Birthday leave
Grounds & Maintenance Officer
Levande
Page ACT 2614
View similar jobs with this employer
HR Driver & Storeperson
Often responds within 1 day
Vulcan
Hume ACT
Visited 1 minute ago
Dental Assistant/Receptionist
Kippax Dental
Holt ACT 2615
Employee mentoring program
Free food
Employee discount
Visited 6 minutes ago
Volunteer - Community Transport Driver
Capital Region Community Services
Canberra ACT
SABA - Casual Sales Consultant - Canberra
APG & Co
Canberra ACT 2601
Referral program
Employee assistance program
SABA - Casual Sales Consultant - Canberra
Saba
Canberra ACT 2601
Referral program
Employee assistance program
Dental Assistant
Kippax Dental
Holt ACT 2615
Employee mentoring program
Free food
Employee discount
Visited 1 minute ago
Restaurant Cleaner
Bahia Family Restaurants Pty Ltd
Belconnen ACT 2617
Employee discount
Customer Experience Specialist
Barbell Foods
Canberra ACT 2601
View similar jobs with this employer
Site Administrator
Green Grid Connect
Bungendore NSW
Cafe barista
Typica Cafe Manuka
Manuka ACT 2603
Free drinks
Free food
Employee discount
Migration Assistant / Documentation Officer
KTM CONSULTING GROUP
Belconnen ACT 2617
Professional development assistance
Salary packaging
Visited 19 minutes ago
Administration Assistant/Receptionist
Southern Institute of Early Learning & Leadership...
Phillip ACT
On-the-job training
Visited 16 minutes ago
People also searched:
Employers: Post a Job
Who should apply
Candidates who have experience using CRM or helpdesk platforms (such as Gorgias, Zendesk, HubSpot or similar) and improving workflows or automations to reduce repeat customer enquiries.
Who shouldn't apply
Candidates whose experience is limited to replying to customer tickets without improving the systems behind them. This role requires experience using CRM or helpdesk platforms (e.g. Gorgias, Zendesk, HubSpot) to improve workflows, templates, automations or tagging to reduce repeat customer issues.
Why join Barbell Foods
We make no bullsh#&t meat snacks for people who care about their health. You’ll join a small, ambitious marketing team that puts the customers at the center of all we do.
The Role
As Customer Experience Specialist, you’ll own the quality of our customer support experience and work to reduce repeat customer issues by improving systems, templates and workflows. You’ll manage customer enquiries while proactively identifying patterns in support tickets and improving our CRM systems. This is an individual contributor role reporting to the marketing team leaders.
We’d prefer someone who can work with us in our Hume office (ACT), but for the right person, we’re open to a hybrid or remote setup.
Key Responsibilities:
Improve and maintain customer service systems (Gorgias templates, SOPs, complaint logging) to reduce friction and future-proof the function.
Identify recurring issues and escalate structured insights to QA and relevant departments to improve product quality and operational processes.
Own and manage all customer service communication — ensuring same-day responses during business hours and a consistently high standard of care.
Take on additional responsibilities as required to support the Marketing team and broader business objectives.
Skills:
Comfortable working with CRM systems and support software
Identify patterns in customer issues and improve processes to prevent repeat problems
Highly organised with strong attention to detail
Strong written communication and empathy when interacting with customers
Ideal Personality Traits:
Systems-minded — naturally looks for patterns in customer issues and enjoys improving processes to prevent repeat problems.
Curious problem solver — asks “why did this happen?” and works to fix the root cause rather than just responding to tickets.
Organised and detail-oriented — comfortable maintaining documentation, templates and structured workflows.
Customer-focused — communicates clearly and empathetically with customers, especially when things go wrong.
Day-to-day Tasks:
Maintain and improve customer service systems.
Refine templates, macros and FAQs in Gorgias.
Improve automations and reduce unnecessary inbound tickets.
Update and document customer service SOPs to ensure scalability.
Support Marketing with customer insight.
Surface testimonials and recurring objections.
Share common questions or improvements that could be addressed upstream (website, packaging, email flows, etc).
Log and categorise customer complaints in Isolocity.
Identify recurring product or delivery issues.
Escalate patterns to QA and relevant department heads.
Manage and respond to customer tickets in Gorgias (approx. 2-3 hours per day).
Provide same-day responses during business hours (Mon–Fri).
Provide phone support where required during business hours (Mon–Fri).
Turn complaints into positive outcomes.
As part of your application, we’d like for you to answer three questions:
What CRM or helpdesk platforms have you used? Briefly describe what you actually configured or improved in those systems.
Write the response you would send the customer and describe one change you would make to our systems to reduce this type of ticket happening again “I ordered a week ago and still haven’t received anything. This is ridiculous.!”
If you looked at 1,000 support tickets, what 3 things would you analyse first to find opportunities to reduce ticket volume?
Company Overview
Please visit https://www.barbellfoods.com.au/ for more information
Start of main content
Job title, keywords or company
Acton ACT
50 km
jobs in Acton ACT
700+ jobs
Transport Operations Officer
Capital Region Community Services
Bruce ACT
Employee assistance program
Salary packaging
Visited 13 minutes ago
Gardening
Often responds within 3 days
Living Green Sustainable Gardening
Canberra ACT
Visited 4 minutes ago
Storage Consultant
Storage King
Belconnen ACT
Parental leave
Annual leave
Insurance services
On-site parking
Visited 2 minutes ago
Skilled Joiner (Solid Timber)
Thor's Hammer
Fyshwick ACT 2609
Visited 20 minutes ago
Service Advisor - Canberra BMW (Full-Time)
Jowett Motor Group
Phillip ACT 2606
Parental leave
Employee assistance program
Company car
Visited 18 minutes ago
SABA - Part-Time Assistant Store Manager - Canberra
Saba
Canberra ACT 2601
Referral program
Parental leave
Employee assistance program
Visited 0 minutes ago
Contract & Procurement Support Officer
Sprinx Pvt. Ltd.
Canberra ACT
Visited 12 minutes ago
Mobile Phone Repair Technician and Sales Assistant
Often responds within 1 day
Phones 101 Fix
Belconnen ACT
Employee discount
Sales Administration
Amnesium Pty Ltd
Canberra ACT
Work from home
Visited 3 minutes ago
SABA - Part-Time Assistant Store Manager - Canberra
APG & Co
Canberra ACT 2601
Referral program
Parental leave
Employee assistance program
Marketing and Communications Administration Coordinator
Dietitians Australia
Canberra ACT 2601
Visited 5 minutes ago
IT Service Desk Analyst
EFEX
Fyshwick ACT 2609
Birthday leave
Grounds & Maintenance Officer
Levande
Page ACT 2614
View similar jobs with this employer
HR Driver & Storeperson
Often responds within 1 day
Vulcan
Hume ACT
Visited 1 minute ago
Dental Assistant/Receptionist
Kippax Dental
Holt ACT 2615
Employee mentoring program
Free food
Employee discount
Visited 6 minutes ago
Volunteer - Community Transport Driver
Capital Region Community Services
Canberra ACT
SABA - Casual Sales Consultant - Canberra
APG & Co
Canberra ACT 2601
Referral program
Employee assistance program
SABA - Casual Sales Consultant - Canberra
Saba
Canberra ACT 2601
Referral program
Employee assistance program
Dental Assistant
Kippax Dental
Holt ACT 2615
Employee mentoring program
Free food
Employee discount
Visited 1 minute ago
Restaurant Cleaner
Bahia Family Restaurants Pty Ltd
Belconnen ACT 2617
Employee discount
Customer Experience Specialist
Barbell Foods
Canberra ACT 2601
View similar jobs with this employer
Site Administrator
Green Grid Connect
Bungendore NSW
Cafe barista
Typica Cafe Manuka
Manuka ACT 2603
Free drinks
Free food
Employee discount
Migration Assistant / Documentation Officer
KTM CONSULTING GROUP
Belconnen ACT 2617
Professional development assistance
Salary packaging
Visited 19 minutes ago
Administration Assistant/Receptionist
Southern Institute of Early Learning & Leadership...
Phillip ACT
On-the-job training
Visited 16 minutes ago
People also searched:
Employers: Post a Job
Who should apply
Candidates who have experience using CRM or helpdesk platforms (such as Gorgias, Zendesk, HubSpot or similar) and improving workflows or automations to reduce repeat customer enquiries.
Who shouldn't apply
Candidates whose experience is limited to replying to customer tickets without improving the systems behind them. This role requires experience using CRM or helpdesk platforms (e.g. Gorgias, Zendesk, HubSpot) to improve workflows, templates, automations or tagging to reduce repeat customer issues.
Why join Barbell Foods
We make no bullsh#&t meat snacks for people who care about their health. You’ll join a small, ambitious marketing team that puts the customers at the center of all we do.
The Role
As Customer Experience Specialist, you’ll own the quality of our customer support experience and work to reduce repeat customer issues by improving systems, templates and workflows. You’ll manage customer enquiries while proactively identifying patterns in support tickets and improving our CRM systems. This is an individual contributor role reporting to the marketing team leaders.
We’d prefer someone who can work with us in our Hume office (ACT), but for the right person, we’re open to a hybrid or remote setup.
Key Responsibilities:
Improve and maintain customer service systems (Gorgias templates, SOPs, complaint logging) to reduce friction and future-proof the function.
Identify recurring issues and escalate structured insights to QA and relevant departments to improve product quality and operational processes.
Own and manage all customer service communication — ensuring same-day responses during business hours and a consistently high standard of care.
Take on additional responsibilities as required to support the Marketing team and broader business objectives.
Skills:
Comfortable working with CRM systems and support software
Identify patterns in customer issues and improve processes to prevent repeat problems
Highly organised with strong attention to detail
Strong written communication and empathy when interacting with customers
Ideal Personality Traits:
Systems-minded — naturally looks for patterns in customer issues and enjoys improving processes to prevent repeat problems.
Curious problem solver — asks “why did this happen?” and works to fix the root cause rather than just responding to tickets.
Organised and detail-oriented — comfortable maintaining documentation, templates and structured workflows.
Customer-focused — communicates clearly and empathetically with customers, especially when things go wrong.
Day-to-day Tasks:
Maintain and improve customer service systems.
Refine templates, macros and FAQs in Gorgias.
Improve automations and reduce unnecessary inbound tickets.
Update and document customer service SOPs to ensure scalability.
Support Marketing with customer insight.
Surface testimonials and recurring objections.
Share common questions or improvements that could be addressed upstream (website, packaging, email flows, etc).
Log and categorise customer complaints in Isolocity.
Identify recurring product or delivery issues.
Escalate patterns to QA and relevant department heads.
Manage and respond to customer tickets in Gorgias (approx. 2-3 hours per day).
Provide same-day responses during business hours (Mon–Fri).
Provide phone support where required during business hours (Mon–Fri).
Turn complaints into positive outcomes.
As part of your application, we’d like for you to answer three questions:
What CRM or helpdesk platforms have you used? Briefly describe what you actually configured or improved in those systems.
Write the response you would send the customer and describe one change you would make to our systems to reduce this type of ticket happening again “I ordered a week ago and still haven’t received anything. This is ridiculous.!”
If you looked at 1,000 support tickets, what 3 things would you analyse first to find opportunities to reduce ticket volume?
Company Overview
Please visit https://www.barbellfoods.com.au/ for more information
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience Specialist position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.