Job Description
At Electric Kiwi, our Cx Specialists are the backbone of our team. They make sure our customers are at the centre of everything we do, delivering award-winning service every step of the way. Our vision is simple: to be the most loved company wherever we play. We know our people’s superpowers shine when they can be their true selves. Our collective manaakitanga drives everything we do!
As a Cx Specialist, you’ll be responsible for:
Providing top-notch customer service via phone, email, chat, and social media.
Take charge of complex queries and disputes, ensuring full ownership and epic customer interactions
Knowing our products like the back of your hand to nail first contact resolution.
Coming up with and putting into practice creative initiatives to build customer loyalty and advocacy.
Making sure our online presence reflects the Electric Kiwi energy by promptly engaging with and responding to posts and comments, chatting with customers on social media, and creating captivating content.
As a Cx Specialist, you’ll be responsible for:
Providing top-notch customer service via phone, email, chat, and social media.
Take charge of complex queries and disputes, ensuring full ownership and epic customer interactions
Knowing our products like the back of your hand to nail first contact resolution.
Coming up with and putting into practice creative initiatives to build customer loyalty and advocacy.
Making sure our online presence reflects the Electric Kiwi energy by promptly engaging with and responding to posts and comments, chatting with customers on social media, and creating captivating content.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience Specialist position is now open for candidates interested in the Telecaller Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Telecaller Jobs is a plus.
