Job Description
Job details
Here’s how the job details align with your profile.
Pay
£34,376 a year
Job type
Permanent
Location
610 Bristol Business Park, Bristol BS16 1EJ
Benefits
Pulled from the full job description
Annual leave
Employee discount
Free parking
Company pension
Paid volunteer time
Private medical insurance
Cycle to work scheme
Full job description
About The Role
Are you passionate about helping others and making a difference? Do you want a job changing people’s lives?
Then join our team to embark on an exciting career journey as our Customer Experience Specialist!
You’ll discover our working environment is unique. We empower our people and trust them to make their own decisions for customers, with none of our calls being scripted. You’ll be joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas.
You’ll bring your passion and desire to grow and we’ll reward you with a brilliant salary of £34,376 and our Continued Professional Development programme to progress within the company.
Working a 38 hour a week shift pattern between 8.30 am – 6.15 pm Monday – Friday and 1 in 4 Saturdays * am - 1 pm
We also offer Hybrid working enabling you to work up to 2 days a week from home.
When you are office we offer, free parking, free barista Coffee from our onsite Café, subsidised restaurant, free fruit and free daily healthy snacks.
About You
We’re looking for someone who’s:
An achiever: You’ll love what you do, owning your calls through to resolution. Most importantly, you’ll bring your motivation and determination to excel in our exciting environment.
A communicator: You’ll be a wonderful natural listener and establish effective interpersonal relationships. You’ll thrive in an environment involving public interaction.
An influencer: You’ll establish trust with the customer, share knowledge and information to different audiences with different needs, and work with them on what to do next.
A thriver in a fast-paced environment: You’ll handle sensitive calls with empathy, bounce back from them and be productive in challenging times to remain on track.
We focus on these core natural behaviours but we would also like you to have been in any Customer Service role in the past.
The Process:
Stage 1 - Online Application: CV.
Stage 2 - Online Task-Based Assessment: You will be completing some exciting and intuitive online tasks to help get to know you better (30-45 min). You will receive your own individualised feedback report on your strengths and areas for future focus as a reward.
Stage 3 - Phone Call From Us: We will explore when you can start, your location, training times etc.
Stage 4 - Assessment Centre: This includes various activities for us to get to know you even better.
Stage 5 - Hiring offer
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
We find solutions
We drive change
We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations team member, you can expect:
An annual discretionary bonus
15% non-contributory pension (9% non-contributory pension during probation period)
Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
Employee Discount Scheme with a huge number of retailers and an app to save on the go
Discounted Electric/Hybrid Car Salary Sacrifice Scheme
Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:
28 days annual leave with option to purchase and sell days
Funded Private Medical Insurance cover
Critical illness insurance
Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
Funded health screening for over 50s
1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
Access to Prayer room and quiet spaces whilst working in the office
We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;
Dental Insurance
Health and cancer screenings for you and your partner
Discounted gym memberships
Charitable giving
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, ****** orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
Here’s how the job details align with your profile.
Pay
£34,376 a year
Job type
Permanent
Location
610 Bristol Business Park, Bristol BS16 1EJ
Benefits
Pulled from the full job description
Annual leave
Employee discount
Free parking
Company pension
Paid volunteer time
Private medical insurance
Cycle to work scheme
Full job description
About The Role
Are you passionate about helping others and making a difference? Do you want a job changing people’s lives?
Then join our team to embark on an exciting career journey as our Customer Experience Specialist!
You’ll discover our working environment is unique. We empower our people and trust them to make their own decisions for customers, with none of our calls being scripted. You’ll be joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas.
You’ll bring your passion and desire to grow and we’ll reward you with a brilliant salary of £34,376 and our Continued Professional Development programme to progress within the company.
Working a 38 hour a week shift pattern between 8.30 am – 6.15 pm Monday – Friday and 1 in 4 Saturdays * am - 1 pm
We also offer Hybrid working enabling you to work up to 2 days a week from home.
When you are office we offer, free parking, free barista Coffee from our onsite Café, subsidised restaurant, free fruit and free daily healthy snacks.
About You
We’re looking for someone who’s:
An achiever: You’ll love what you do, owning your calls through to resolution. Most importantly, you’ll bring your motivation and determination to excel in our exciting environment.
A communicator: You’ll be a wonderful natural listener and establish effective interpersonal relationships. You’ll thrive in an environment involving public interaction.
An influencer: You’ll establish trust with the customer, share knowledge and information to different audiences with different needs, and work with them on what to do next.
A thriver in a fast-paced environment: You’ll handle sensitive calls with empathy, bounce back from them and be productive in challenging times to remain on track.
We focus on these core natural behaviours but we would also like you to have been in any Customer Service role in the past.
The Process:
Stage 1 - Online Application: CV.
Stage 2 - Online Task-Based Assessment: You will be completing some exciting and intuitive online tasks to help get to know you better (30-45 min). You will receive your own individualised feedback report on your strengths and areas for future focus as a reward.
Stage 3 - Phone Call From Us: We will explore when you can start, your location, training times etc.
Stage 4 - Assessment Centre: This includes various activities for us to get to know you even better.
Stage 5 - Hiring offer
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
We find solutions
We drive change
We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations team member, you can expect:
An annual discretionary bonus
15% non-contributory pension (9% non-contributory pension during probation period)
Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
Employee Discount Scheme with a huge number of retailers and an app to save on the go
Discounted Electric/Hybrid Car Salary Sacrifice Scheme
Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:
28 days annual leave with option to purchase and sell days
Funded Private Medical Insurance cover
Critical illness insurance
Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
Funded health screening for over 50s
1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
Access to Prayer room and quiet spaces whilst working in the office
We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;
Dental Insurance
Health and cancer screenings for you and your partner
Discounted gym memberships
Charitable giving
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, ****** orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience Specialist (Bristol) position is now open for candidates interested in the Customer Care Executive sector. This role in Bristol offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.