Job Description
Closes: 19 May 2026
Classification: Administrative Services Officer Class 4
Salary: $86,750 - $93,416 plus superannuation
Position No: 39860, Several
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 05 May 2026
Contact Officer: Dan McGrath on [email protected] or (02) 6207 5027
Details: We have an exciting opportunity for a Customer Experience Specialist to join our Finance Shared Services team.
In this role, you will play a key part in delivering high‑quality support to our customers, driving service excellence, and contributing to continuous improvement across our finance operations.
You’ll work closely with a dedicated team to enhance customer experiences, streamline processes, and ensure efficient, accurate, and customer‑focused service delivery.
If you have a passion for customer service and want to work with a small high-performance team – this could well be the role you are looking for.
Your day to day will include:
Customer support: Respond to, allocate, and process all requests from our internal and external customers.
Record keeping: Create and maintain records by inputting data into case management systems accurately, within agreed timeframes and in accordance with process.
Show initiative: Identify and promote initiatives aimed at improving business processes across the broader team.
Team player: Be willing to support the team with day-to-day processing and ADHOC projects.
Governance: Provide guidance and ensure compliance with the work practices, procedures, guidelines and relevant instructions of the finance operations environment.
We are looking for a customer service superstar with a passion for problem solving and helping people. You must bring energy, empathy and passion to a highly engaged team that embraces inclusion and diversity.
Why Join Us?
A supportive, inclusive team that values your ideas
Opportunities to grow your career and develop new skills
Flexible work arrangements that fit your lifestyle
A chance to make a real impact in a key finance function
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/ Other Requirements:
Previous experience in high-volume finance operations and service desk environments is highly desirable.
Note: This vacancy is available immediately. A merit pool will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be made on application and referees report only. Positions will be offered as a permanent position.
How to Apply: Candidates are required to review the key accountabilities and responsibilities outlined in the Position Description, specifically under the “What You Will Do” and “What You Require” sections, and submit:
A personal pitch addressing these criteria. The personal pitch must be a minimum of one page and a maximum of two pages. Your personal pitch should provide clear evidence of your capabilities against the required Professional and Technical Skills noted within the Position Description, as well as the Behavioural Capabilities relevant to the role. Importantly, it should highlight your Skills, Knowledge, and Experience working in a finance operations or similar environment.
A current curriculum vitae must also be provided.
Applications that do not meet this requirement may not be considered.
Applications should be submitted .
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
#LI-DNI
Classification: Administrative Services Officer Class 4
Salary: $86,750 - $93,416 plus superannuation
Position No: 39860, Several
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 05 May 2026
Contact Officer: Dan McGrath on [email protected] or (02) 6207 5027
Details: We have an exciting opportunity for a Customer Experience Specialist to join our Finance Shared Services team.
In this role, you will play a key part in delivering high‑quality support to our customers, driving service excellence, and contributing to continuous improvement across our finance operations.
You’ll work closely with a dedicated team to enhance customer experiences, streamline processes, and ensure efficient, accurate, and customer‑focused service delivery.
If you have a passion for customer service and want to work with a small high-performance team – this could well be the role you are looking for.
Your day to day will include:
Customer support: Respond to, allocate, and process all requests from our internal and external customers.
Record keeping: Create and maintain records by inputting data into case management systems accurately, within agreed timeframes and in accordance with process.
Show initiative: Identify and promote initiatives aimed at improving business processes across the broader team.
Team player: Be willing to support the team with day-to-day processing and ADHOC projects.
Governance: Provide guidance and ensure compliance with the work practices, procedures, guidelines and relevant instructions of the finance operations environment.
We are looking for a customer service superstar with a passion for problem solving and helping people. You must bring energy, empathy and passion to a highly engaged team that embraces inclusion and diversity.
Why Join Us?
A supportive, inclusive team that values your ideas
Opportunities to grow your career and develop new skills
Flexible work arrangements that fit your lifestyle
A chance to make a real impact in a key finance function
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/ Other Requirements:
Previous experience in high-volume finance operations and service desk environments is highly desirable.
Note: This vacancy is available immediately. A merit pool will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be made on application and referees report only. Positions will be offered as a permanent position.
How to Apply: Candidates are required to review the key accountabilities and responsibilities outlined in the Position Description, specifically under the “What You Will Do” and “What You Require” sections, and submit:
A personal pitch addressing these criteria. The personal pitch must be a minimum of one page and a maximum of two pages. Your personal pitch should provide clear evidence of your capabilities against the required Professional and Technical Skills noted within the Position Description, as well as the Behavioural Capabilities relevant to the role. Importantly, it should highlight your Skills, Knowledge, and Experience working in a finance operations or similar environment.
A current curriculum vitae must also be provided.
Applications that do not meet this requirement may not be considered.
Applications should be submitted .
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
#LI-DNI
💡 Quick Summary
Seeking a career-building opportunity? The Customer Experience Specialist position is now open for candidates interested in the Data Entry Jobs sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Data Entry Jobs is a plus.
