Job Description
Customer Happiness Analyst, Reporting,
ABOUT US:
Built around our mission, we started Athletic Greens more than a decade ago as a way to bring comprehensive and convenient daily nutrition to just about everybody. Originators of the Essentialist Nutrition movement, our philosophy is to focus on a very small number of products based on what the latest science indicates is essential to human health.
AG1 is made from the highest quality ingredients, in accordance with the strictest standards and obsessively improved based on the latest science. 75 vitamins, minerals, and whole-food sourced nutrients in one convenient daily serving. Optimized for athletes, life-letes, and everyone in between. Vegan, Paleo, and Keto-friendly. One scoop or travel packet, 8 ounces of water. Every day. That's it.
Our mission is to empower people to take ownership of their health.
THE ROLE:
We are looking for a data-driven, detail-oriented Customer Happiness Analyst, Reporting who will report to our Customer Happiness Global Workforce Manager. With our customer at the center of everything we do, this critical role will ensure that data is being used to guide decision-making, process improvements, KPI tracking, and proper reporting. This person will provide key insights, enabling senior leaders to make sound decisions and provide strategic direction to the organization. With partnership and support from AG’s Operations, Tech & Customer Happiness Teams, our empowered Customer Happiness Analyst will serve as AG’s primary contact point for reporting & data in the Global Customer Happiness team.
WHAT YOU'LL DO:
Design and implement methods to gather and manage Customer Happiness data.
Develop and monitor all relevant dashboards and reporting of identify key trends.
Identify issues and make data-driven recommendations that will drive necessary change.
Report KPIs weekly and update dashboards.
Ensure data integrity by consistently monitoring, scrubbing and refining Customer Happiness data.
Identify, investigate and resolve data issues and discrepancies, ensuring that the proper measures are in place to limit inaccuracies.
Lead projects for the Customer Happiness team related to the gathering and distribution of data; provide meaningful recommendations and insights to guide future projects and initiatives.
WHAT WE'RE LOOKING FOR:
BS in Mathematics, Economics, Computer Science, Information Management or Statistics.
3+ years of analytic and reporting experience in contact center setting, preferred.
Strong understanding and applicable experience working with data models, database design development, data mining and segmentation techniques.
Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks).
Project management experience preferred.
Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS, etc.).
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Adept at queries, report writing and presenting findings.
Strong critical thinking skills. You can identify opportunities, anticipate challenges and gaps, and contingency plan accordingly.
Strong interpersonal, written communication, and organizational skills.
Ability to work independently and take ownership for outcomes while prioritizing and juggling multiple projects.
A full life outside of work with personal passions and hobbies!
WHAT'S IN IT FOR YOU?
A 100% remote working environment, which has been implemented from day one.
An immensely strong company culture that is enforced through the hiring process ensures values alignment and a highly collaborative team.
+0% premium coverage for top medical, dental and vision plans.
Employer paid short-term disability and life insurance.
A mission-driven approach to each and everything that we do, with an overall goal to significantly improve our customer's health and wellness.
Paid maternity and paternity leave to allow you to spend time with your new family.
A monthly fitness class credit to support you on your health and fitness journey.
Annual company-wide retreats and quarterly department-wide meet-ups (COVID permitting).
A 401k plan with company-matching because life is an opportunity and we care about your future.
Paid holidays and an unlimited vacation policy to ensure you have a healthy work-life balance.
The opportunity to work with passionate, high-growth, business-minded colleagues.
A brand new company laptop and a generous home-office budget so you can work your best.
Access to Athletic Greens product and swag items.
Athletic Greens is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, ****** orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.
Apply For This Job
ABOUT US:
Built around our mission, we started Athletic Greens more than a decade ago as a way to bring comprehensive and convenient daily nutrition to just about everybody. Originators of the Essentialist Nutrition movement, our philosophy is to focus on a very small number of products based on what the latest science indicates is essential to human health.
AG1 is made from the highest quality ingredients, in accordance with the strictest standards and obsessively improved based on the latest science. 75 vitamins, minerals, and whole-food sourced nutrients in one convenient daily serving. Optimized for athletes, life-letes, and everyone in between. Vegan, Paleo, and Keto-friendly. One scoop or travel packet, 8 ounces of water. Every day. That's it.
Our mission is to empower people to take ownership of their health.
THE ROLE:
We are looking for a data-driven, detail-oriented Customer Happiness Analyst, Reporting who will report to our Customer Happiness Global Workforce Manager. With our customer at the center of everything we do, this critical role will ensure that data is being used to guide decision-making, process improvements, KPI tracking, and proper reporting. This person will provide key insights, enabling senior leaders to make sound decisions and provide strategic direction to the organization. With partnership and support from AG’s Operations, Tech & Customer Happiness Teams, our empowered Customer Happiness Analyst will serve as AG’s primary contact point for reporting & data in the Global Customer Happiness team.
WHAT YOU'LL DO:
Design and implement methods to gather and manage Customer Happiness data.
Develop and monitor all relevant dashboards and reporting of identify key trends.
Identify issues and make data-driven recommendations that will drive necessary change.
Report KPIs weekly and update dashboards.
Ensure data integrity by consistently monitoring, scrubbing and refining Customer Happiness data.
Identify, investigate and resolve data issues and discrepancies, ensuring that the proper measures are in place to limit inaccuracies.
Lead projects for the Customer Happiness team related to the gathering and distribution of data; provide meaningful recommendations and insights to guide future projects and initiatives.
WHAT WE'RE LOOKING FOR:
BS in Mathematics, Economics, Computer Science, Information Management or Statistics.
3+ years of analytic and reporting experience in contact center setting, preferred.
Strong understanding and applicable experience working with data models, database design development, data mining and segmentation techniques.
Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks).
Project management experience preferred.
Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS, etc.).
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Adept at queries, report writing and presenting findings.
Strong critical thinking skills. You can identify opportunities, anticipate challenges and gaps, and contingency plan accordingly.
Strong interpersonal, written communication, and organizational skills.
Ability to work independently and take ownership for outcomes while prioritizing and juggling multiple projects.
A full life outside of work with personal passions and hobbies!
WHAT'S IN IT FOR YOU?
A 100% remote working environment, which has been implemented from day one.
An immensely strong company culture that is enforced through the hiring process ensures values alignment and a highly collaborative team.
+0% premium coverage for top medical, dental and vision plans.
Employer paid short-term disability and life insurance.
A mission-driven approach to each and everything that we do, with an overall goal to significantly improve our customer's health and wellness.
Paid maternity and paternity leave to allow you to spend time with your new family.
A monthly fitness class credit to support you on your health and fitness journey.
Annual company-wide retreats and quarterly department-wide meet-ups (COVID permitting).
A 401k plan with company-matching because life is an opportunity and we care about your future.
Paid holidays and an unlimited vacation policy to ensure you have a healthy work-life balance.
The opportunity to work with passionate, high-growth, business-minded colleagues.
A brand new company laptop and a generous home-office budget so you can work your best.
Access to Athletic Greens product and swag items.
Athletic Greens is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, ****** orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.
Apply For This Job
💡 Quick Summary
Seeking a career-building opportunity? The Customer Happiness Analyst, Reporting position is now open for candidates interested in the Work from home Jobs sector. This role in Altona offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
