Job Description
Salary: ₹15,000.00 - ₹25,000.00 per month
Our Customer Happiness department is looking for a passionate and experienced individual to join us as a Customer Happiness Executive.
Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Happiness Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.
In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.
If you are interested in this position and have a proven track record of successful customer happiness works, then apply now. We will contact you soon.
Responsibilities:
• Understanding the products and services provided by the company.
• Supporting the customer through an email ticketing system and phone calls.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Maintaining records of each phone call for future reference.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Negotiating the terms and conditions with the customer.
• Contributing the work to the company’s knowledge base.
• Maintaining a healthy relationship with the clients.
• Adhering to the company’s rules and regulations.
Requirements:
• Someone who has fashion knowledge is preferable.
• Exceptional verbal and written communication skills.
• Understanding and working knowledge of MS Excel, MS Word.
• Phenomenal conflict-resolution skills.
• Good problem-solving abilities.
• A customer-oriented individual.
• Ability to meet deadlines and prioritize tasks.
• Excellent negotiation and sales skills.
• Outstanding interpersonal and organizational skills.
• Excellent phone etiquette and active listening abilities.
• A quick learner and exceptional ability to make decisions.
Job Type: Full-time
Schedule:
• Day shift
• Fixed shift
Ability to commute/relocate: Koregaon Park, Pune - 411001, Maharashtra: Reliably commute or planning to relocate before starting work (Required
Our Customer Happiness department is looking for a passionate and experienced individual to join us as a Customer Happiness Executive.
Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Happiness Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.
In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.
If you are interested in this position and have a proven track record of successful customer happiness works, then apply now. We will contact you soon.
Responsibilities:
• Understanding the products and services provided by the company.
• Supporting the customer through an email ticketing system and phone calls.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Maintaining records of each phone call for future reference.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Negotiating the terms and conditions with the customer.
• Contributing the work to the company’s knowledge base.
• Maintaining a healthy relationship with the clients.
• Adhering to the company’s rules and regulations.
Requirements:
• Someone who has fashion knowledge is preferable.
• Exceptional verbal and written communication skills.
• Understanding and working knowledge of MS Excel, MS Word.
• Phenomenal conflict-resolution skills.
• Good problem-solving abilities.
• A customer-oriented individual.
• Ability to meet deadlines and prioritize tasks.
• Excellent negotiation and sales skills.
• Outstanding interpersonal and organizational skills.
• Excellent phone etiquette and active listening abilities.
• A quick learner and exceptional ability to make decisions.
Job Type: Full-time
Schedule:
• Day shift
• Fixed shift
Ability to commute/relocate: Koregaon Park, Pune - 411001, Maharashtra: Reliably commute or planning to relocate before starting work (Required
💡 Quick Summary
Seeking a career-building opportunity? The Customer Happiness Executive position is now open for candidates interested in the MIS Executive sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.