Customer Happiness Fanatic |amp| Warehouse Pick|Pack Assistant | Part Time
Why Join Us?
At luggage.co.nz, Explorer Luggage & Laine Home our people are our everything and the foundation to our success. We make a positive and sustainable contribution building a happy community through what we do. If you want to work with a business with core values at its heart, plenty of autonomy, and lots of fun, then we are the business for you.
Who We Are
luggage.co.nz is New Zealand's No.1 online luggage retailer. Our group of companies also includes Explorer Luggage (our own range of suitcases & travel-goods) & our latest exciting startup, Laine Home which is the exclusive retailer of Tupperware in NZ.
We have a unique culture, as defined by our Core Values and by our commitment to provide truly amazing customer service. We want to "Wow!" not only our customers but our candidates, business partners, vendors, and especially each other whilst having fun in the process.
We are located in the new Tauriko Business Park, Tauranga and have free parking onsite.
Position Summary
We are on the hunt for a Part Time Customer Happiness Fanatic & Warehouse Pick/Pack Assistant (our speak for Customer Service) to assist with our day to day customer service and administration functions across phone, email & live chat - reporting to our Customer Happiness Team Leader.
As a Customer Service superstar; your friendly, outgoing and most importantly, happy personality will assist in WOWing our customers through exceptional service as well as being process oriented. You will thrive off making a difference through your interactions with our customers.
This is a part time 20 hours a week, daytime Monday to Thursday role, +am to 2:30pm (start and end time negotiable). You get to have your weekends & evenings!
Job Responsibilities
Providing exceptional customer service via phone, email, live chat and social media – pre and post purchase
Develop a good knowledge and understanding of our extensive product range
Liaising with internal and external stakeholders to meet customer needs
Answering inbound calls and assisting customers with their enquiries
Assisting customers with products in our showroom
Processing returns, exchanges and refunds
Ad-hoc administration activities
Use of multiple systems –Outlook, Gorgias, Meta Business Suite, Accredo and Shopify.
Pick, packing and dispatching items. Ranging from small homewares items, through to suitcases.
Receipting inwards stock in the warehouse.
Required Skills and Experience
Passion for delivering WOW customer service experiences
Previous customer service, call centre or experience in an online retail environment will be a advantage
Computer Literate with experience in the following will be advantageous:
Windows Operating Environment
Competent in the use of Microsoft Suite
Some Accounting system experience, preferable but not a requirement
Technology Savvy – Able to quickly pickup new tools/systems
Experience with a Customer Service platform like Zendesk or Gorgias will be an advantage
Excellent time management skills
Outstanding verbal and written communication
Communicates freely, openly and honestly - not afraid to ask the silly questions
Likes to work within a hardworking, fun team environment
High standards and attention to detail
Have the ability to multi-task with excellent follow through
Build/foster good working relationships with the internal team
Physically fit, and able to lift up to 20kg
Are punctual and reliable
Who We're Looking For
We're currently looking for an energetic Customer Happiness & Warehouse Pick/Pack Assistant to join our close-knit and hard-working team. You will see the opportunity of your skills in relation to this role, but we also want to see your values and personality to get the culture fit right too!
The role will require you to be in our Tauriko office +am-2:30pm Mon-Thurs.
If this sounds like you, we'd love to hear from you. Please submit your CV with a Cover Letter via seek or alternatively directly to workhere@luggage.co.nz.
Applications close as soon as we've found the right person!
Guy Hall
Co-founder & Director
w: www.luggage.co.nz | www.lainehome.co.nz | www.explorerluggage.co.nz
e: workhere@luggage.co.nz