Job Description
Start date
09/02/2026
Time Type
Full time
Contract Type
Permanent
Mobile Work
No mobile working
YOUR BENEFITS
Continuous Training
Sharpen your skills and advance your expertise with our professional development programs.
Great Team
It’s truly the people that make the difference — and with us you’ll join the best team around.
Flat Hierarchies
Get straight through to the decision-makers with our streamlined organizational structure.
Room for Innovation
Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
Events
From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
Quick Decision Processes
Make things happen faster with streamlined processes that promote efficiency and effectiveness.
Reference ID
JR118545
Company Name
Rhenus Holdings USA, LLC
Location
Miami, FL
Job Category
Sales & Key Account Management
Business Unit
Air & Ocean
Contact Person
Eugene Sorokin
+1 (905) 6719858
JOB DESCRIPTION
WHAT YOU CAN EXPECT
Analyze and assess operational and process requirements for new and existing customers within the Air & Ocean North America business unit.
Develop and document implementation and process improvement solutions, supported by structured project plans and timelines.
Design, document, and present customized Standard Operating Procedures (SOPs) and internally defined Implementation Operating Procedures (IOPs) in collaboration with cross-functional stakeholders.
Review KPIs and execution performance, proactively identifying gaps and recommending corrective actions to ensure operational excellence.
Actively participate in customer meetings, regular performance reviews, and RFQ evaluations alongside Account Executives.
Define and coordinate customer process and IT solutions in close partnership with the Air & Ocean Network and IT teams.
Ensure operational readiness by coordinating training and alignment sessions with customers, vendors, operations, and internal teams.
Prepare and deliver weekly and monthly project status updates to key internal and external stakeholders.
Lead formal implementation sign-off processes with Operations, Customer Service, Branches, Control Towers, and other relevant teams.
Ensure all activities are conducted in full compliance with Rhenus corporate policies, values, and regulatory requirements.
WHAT YOU BRING
Excellent communication and presentation skills, with the ability to convey complex operational and technical concepts clearly to both internal and external stakeholders.
Fluency in English, both written and verbal; bilingual capabilities are considered a strong asset.
Proven ability to work independently and collaboratively with an entrepreneurial mindset, combining consultative client engagement with hands-on execution.
Strong attention to detail, with solid operational knowledge of both Air and Ocean freight forwarding processes.
Willingness and ability to travel regularly, including on-site customer visits, to support implementation and relationship management activities.
Demonstrated ability to perform effectively under time pressure, manage competing priorities, and navigate obstacles to achieve implementation objectives.
Experience working in cross-functional, matrixed environments involving operations, IT, sales, and network partners.
Strong project management and organizational skills, with the ability to structure implementation plans, manage timelines, and track deliverables.
Analytical mindset with the ability to interpret KPIs, identify gaps, and recommend process improvements.
Customer-focused approach with a strong commitment to service quality, continuous improvement, and long-term partnership building.
BUSINESS UNIT
AIR & OCEAN
Regardless of whether it is a long-distance shipment or a particularly time-critical shipment, we at Rhenus make everything possible for our customers and partners to get the goods to their destination safely and on time. Our particular strength lies in our global network, which is constantly being maintained and expanded. As part of Rhenus Air & Ocean you can, therefore, expect to find a whole host of exciting tasks all over the world, a wide range of opportunities for personal development, and the chance to take on responsibility in an international working environment.
WELCOME TO RHENUS
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
RECRUITMENT PROCESS
ONLINE APPLICATION
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
APPLICATION SCREENING
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
SELECTION PROCESS
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
ONBOARDING
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.
09/02/2026
Time Type
Full time
Contract Type
Permanent
Mobile Work
No mobile working
YOUR BENEFITS
Continuous Training
Sharpen your skills and advance your expertise with our professional development programs.
Great Team
It’s truly the people that make the difference — and with us you’ll join the best team around.
Flat Hierarchies
Get straight through to the decision-makers with our streamlined organizational structure.
Room for Innovation
Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
Events
From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
Quick Decision Processes
Make things happen faster with streamlined processes that promote efficiency and effectiveness.
Reference ID
JR118545
Company Name
Rhenus Holdings USA, LLC
Location
Miami, FL
Job Category
Sales & Key Account Management
Business Unit
Air & Ocean
Contact Person
Eugene Sorokin
+1 (905) 6719858
JOB DESCRIPTION
WHAT YOU CAN EXPECT
Analyze and assess operational and process requirements for new and existing customers within the Air & Ocean North America business unit.
Develop and document implementation and process improvement solutions, supported by structured project plans and timelines.
Design, document, and present customized Standard Operating Procedures (SOPs) and internally defined Implementation Operating Procedures (IOPs) in collaboration with cross-functional stakeholders.
Review KPIs and execution performance, proactively identifying gaps and recommending corrective actions to ensure operational excellence.
Actively participate in customer meetings, regular performance reviews, and RFQ evaluations alongside Account Executives.
Define and coordinate customer process and IT solutions in close partnership with the Air & Ocean Network and IT teams.
Ensure operational readiness by coordinating training and alignment sessions with customers, vendors, operations, and internal teams.
Prepare and deliver weekly and monthly project status updates to key internal and external stakeholders.
Lead formal implementation sign-off processes with Operations, Customer Service, Branches, Control Towers, and other relevant teams.
Ensure all activities are conducted in full compliance with Rhenus corporate policies, values, and regulatory requirements.
WHAT YOU BRING
Excellent communication and presentation skills, with the ability to convey complex operational and technical concepts clearly to both internal and external stakeholders.
Fluency in English, both written and verbal; bilingual capabilities are considered a strong asset.
Proven ability to work independently and collaboratively with an entrepreneurial mindset, combining consultative client engagement with hands-on execution.
Strong attention to detail, with solid operational knowledge of both Air and Ocean freight forwarding processes.
Willingness and ability to travel regularly, including on-site customer visits, to support implementation and relationship management activities.
Demonstrated ability to perform effectively under time pressure, manage competing priorities, and navigate obstacles to achieve implementation objectives.
Experience working in cross-functional, matrixed environments involving operations, IT, sales, and network partners.
Strong project management and organizational skills, with the ability to structure implementation plans, manage timelines, and track deliverables.
Analytical mindset with the ability to interpret KPIs, identify gaps, and recommend process improvements.
Customer-focused approach with a strong commitment to service quality, continuous improvement, and long-term partnership building.
BUSINESS UNIT
AIR & OCEAN
Regardless of whether it is a long-distance shipment or a particularly time-critical shipment, we at Rhenus make everything possible for our customers and partners to get the goods to their destination safely and on time. Our particular strength lies in our global network, which is constantly being maintained and expanded. As part of Rhenus Air & Ocean you can, therefore, expect to find a whole host of exciting tasks all over the world, a wide range of opportunities for personal development, and the chance to take on responsibility in an international working environment.
WELCOME TO RHENUS
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
RECRUITMENT PROCESS
ONLINE APPLICATION
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
APPLICATION SCREENING
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
SELECTION PROCESS
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
ONBOARDING
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.
💡 Quick Summary
Seeking a career-building opportunity? The CUSTOMER IMPLEMENTATION MANAGER, NORTH AMERICA position is now open for candidates interested in the Event Management Jobs sector. This role in Miami offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
