Customer Insights Specialist

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.


Customer Insights Specialist


Customers choose Bayer as their preferred provider for their operation.
Enable customer-facing teams to run their local business for the benefit of customers and Bayer. Uncover powerful insights to enable data-driven decisions on customer solutions and improve Bayer’s customer experience.

Bayer is committed to a flexible hybrid working environment. This is a permanent position based out of Calgary or Guelph (Hybrid / Office), Saskatoon (Remote).

What you will do:

Act as the primary global liaison for the Canada Customer Team Incentive (CTI) Plan, collaborating closely with the Senior Human Resources Business Partner, Head of Finance Business Partner, and the Country Division Head of the Crop Science Division for Canada. Focus on maximizing the utilization of the global CTI Plan tool through effective stakeholder engagement.
Provide comprehensive global support for the CTI Plan tool to our internal commercial sales force. Collaborate with the North America (NA) and Australia-New Zealand (ANZ) teams, as well as the Global team, to ensure successful implementation and adoption of the CTI Plan.
Analyze and organize reconciled commercial sales OGS data into a logical format for our global IT partners. Ensure timely execution of focus groups and user acceptance testing (UAT) periods for annual CTI payments.
Provide ongoing support to the commercial customer-facing team to maintain the accuracy of internal sales hierarchies within the CRM system. Collaborate with the IT team to optimize processes and hierarchies within the CRM and standard operating procedures.
Work closely with the Customer Service Team, Master Data Lead, and Rebate Team to ensure consistency and timeliness in retail account updates across various data systems.
Manage the Confidential Disclosure Agreement (CDA) sign-up process with retailers, ensuring timely communication with both internal and external teams for efficient data collection setup.
Co-create with the Data, Insights and Customer Excellence team to support 3rd party demand generation initiatives. This role will involve managing data related to these initiatives, ensuring data accuracy, integrity, and accessibility to drive informed decision-making and optimize outcomes

Who you are:

B.A./B.S. Agriculture, Business, Marketing, or related discipline.
3+ years’ experience preferred in field sales /Ag seeds, chemical or related industry.
Strong analytical skills, ability to translate analytical findings into clear, actionable insights
Expert in Excel, and experience in using data visualizations and analytical tools.
Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams.
Proven ability to manage timelines effectively while supporting multiple priorities and deadlines.
Strong project leadership skills and experience in driving initiatives to completion.
Customer-focused mindset with a commitment to co-creation, collaboration, and teamwork.
Technically adept and strong attention to detail in data management is required
Desired
Experience in sales or marketing within the agricultural sector.
Specific experience with datamining and market research is a valuable asset.
Highly organized with the ability to prioritize tasks effectively.
Thorough understanding of tailored data analytics and reporting methodologies.
What we offer:
Competitive compensation and rewards package
Collaborative, diverse and inclusive culture
Career development and global opportunities
Work-life flexibility programs such as flex hours, employee discounts, volunteer days, wellness, and other employee offerings

Bayer is committed to fostering, cultivating and preserving a culture of Inclusion and Diversity. We embrace and encourage our employees’ differences and believe that our people are our most valuable asset. The collective sum of individual life experiences, knowledge, innovation, self-expression, unique capabilities that our employees invest in their work represents our culture, reputation, and Bayer’s values and purpose.

The successful candidate would be placed into a PG16.

All referral candidates must first be submitted via our internal referral system by a current Bayer employee to participate in the referral program. Once a Bayer employee has successfully referred you in our system, you will receive an automated email with instructions on how to complete your application.

This posting will be available for application until at least June 13.
Bayer welcomes and encourages applications from people with disabilities. Candidates participating in our selection process requiring accommodation due to a disability or medical need are encouraged to notify the Bayer representative that they will be meeting with to ensure appropriate arrangements can be made.


Location:

Canada : Alberta : Calgary || Canada : Ontario : Guelph || Canada : Saskatchewan : Saskatoon


Division:

Crop Science


Reference Code:

847131