Each week My Food Bag delivers locally sourced ingredients along with easy-to-follow recipes to thousands of NZ households. We aim to take the stress out of mealtimes & bring people together over healthy, delicious and nutritious meals, delivering on our purpose to help Aotearoa NZ eat well and live well.

We have an exciting opportunity for YOU to be part of our passionate, driven Customer Love team.

About the role:

We're looking for two part time (Friday and Saturday 16 hours) Customer Love superstars to join our fiercely dedicated team who put our Foodies at the heart of every decision we make! Our team are available to assist our customers 7 days per week (open late on Sunday's). You need to be able to work both Friday and Saturday.

Responsibilities for the role include:

Responding to foodies via email
Supporting social media channels
Responding to phone and chat queries
Assistance in managing our administration systems
Support with inbound and outbound sales
Liaising with our Operations Team
General office admin
We are committed to the growth and development of our team and offer the opportunity to learn other skills within My Food Bag depending on your passion and skill set.

About you:

We'd love to hear from people that have previous customer service experience and are flexible, reliable and mature. Exceptional verbal and written communication skills are a must, supreme levels of initiative and truckloads of energy.

You must have the ability to develop strong customer connections and trust quickly. You will always be focused on delighting our foodies and providing positive solutions via all communication channels.

Inbound or outbound call experience would be an advantage, but a positive attitude goes a long way so if you want to learn, we can teach you!

About us!

Not only will you work for a well-known, much loved NZ business, but we have some great perks here on team MFB!

Discounts on My Food Bag products
Access to our test kitchen to test out all our delicious meals!
Monthly team lunch
Free coffee with Barista Tuesdays!
A day off on your birthday
If you are passionate about food and helping us to serve our foodie customers across NZ, then we would love to hear from you! Please apply with CV and cover letter. Applicants must currently be able to work in New Zealand.

Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
Do you have customer service experience?
How much notice are you required to give your current employer?
What's your expected hourly rate?