Customer Manager- Support

Customer service leads are in charge of overseeing the day-to-day operations of their company’s customer service department. They commonly manage a team of customer service representatives and may also be responsible for developing new policies or procedures to improve the quality of service being provided.

Roles and Responsibilities:

Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently

Creating reports on customer feedback or satisfaction to help improve the customer service experience over time

Work with the goal of improving retention rates

Developing and implementing process improvements to increase efficiency in customer service operations

Helping customers by answering questions, resolving problems, and providing information about products and services Managing a team of customer service representatives to ensure they are providing excellent service to customers

Interacting with customers directly to answer questions about products or services

Organizing and conducting training sessions for new employees on company policies and procedures for dealing with customers

Measuring performance by conducting regular audits to identify areas for improvement and make adjustments accordingly

Candidate Requirement:

7+ years of experience in Customer Support/Technical Support.

Excellent communication skills

Prompt, Responsive, Responsible and Friendly approach to customer situations.

They need to know how to resolve customer issues quickly and professionally while also motivating their team to provide excellent service at all times

Team Handling experience is required