Customer Onboarding and Support Executive

You will be responsible for on-boarding new customers and managing customer relationships through their entire life cycle. We are looking for a candidate with superior communication skills, people’s person and a positive attitude.

Responsibilities and Duties

Provide support and ad-hoc training to customers who use IndiaBiz platform, replying to inbound queries

Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades

Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention

Attend and present IndiaBiz at relevant meet-ups, conferences/exhibitions time to time

Thorough knowledge of (or eagerness to learn about) IndiaBiz platform and services (investment banking related)

Required Experience and Qualifications:

Great interpersonal and relationship-building skills

High levels of work ethic

Good verbal and written communication skills

Customer service experience and a customer-centric attitude

Some B2B sales experience would be an added advantage

Employment type : Full-time

Location : Ahmedabad

Salary : not disclosed