Job Description
Job Summary
Job Description –Customer Relation Executive (Only Female Candidates can apply & Must Know about Marathi Language)
Job Title:
Customer Relation Executive
Department:
Service
Position Type:
Full-time
Reporting To:
CRM
The service marketing executive will be responsible for business generation for the workshop. He will call the customers for their due service, missed service and lost customers.
\\
• \\Primary Responsibilities
• \\Service Marketing: Business Generation
• Need to follow company defined standard and procedures while answering calls and delivery messages
• Follow up customers for service initiation, offer appointments for service
• Maintain & communicate service appointments for the next day, to relevant role-holders
• Handle customer queries, escalate concerns to relevant role-holders and ensure that they are closed on time
• Prepare service marketing plan and design new initiatives, conduct activities as per requirement and RE guidelines/ norms
• Pitch VAS to customers over the phone
• Design relevant campaigns with Customer Relationship Manager and Works Manager to increase workshop revenue
• Lost Customer Marketing
• Analyze the lost cases of workshop and prepare action plan with CRM, GM service
• Update details of lost customers in DMS in case of incorrect contact details
• Carry out customer acquisition as per plan
• Meet lost customers if needed to carry out customer acquisition plan
• C) Service Marketing
• Answer incoming phone calls according to script and schedule a sales/service appointment
• Making outbound calls regard vehicle due for service.
• Log all Customer comments
• Schedule follow-up contact if no appointment is made
• Confirm scheduled appointments
• Follow up with Sales Department to determine if appointment was kept and the outcome
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests
• Contact Internet Customers via email and phone to schedule a Service appointment
• Assist with other duties, as assigned
• Ability to meet or exceed monthly goals
• We offer competitive wages and benefits
Responsibilities and Duties
• \\Service Marketing: Business Generation
• Lost Customer Marketing
• C) Service Marketing
Qualifications and Skills
• \\Educational Qualifications: Graduate/ technical + customer handling experience
• \\Industry: Auto [2 wheeler preferred], KPO, Call center, Finance & Insurance, Retail, Real Estate & Construction
• \\Minimum experience: 2.6 years, min 1 years as a telephonic marketing executive in Automobile industry
Benefits
Provident Fund & Employee States Insurance Corporation.
Job Type: Full-time
Pay: ₹12,500.00 - ₹14,000.00 per month
Benefits:
• Paid time off
• Provident Fund
Schedule:
• Day shift
Work Location: In person
Expected Start Date: 2+/06/2026
Job Description –Customer Relation Executive (Only Female Candidates can apply & Must Know about Marathi Language)
Job Title:
Customer Relation Executive
Department:
Service
Position Type:
Full-time
Reporting To:
CRM
The service marketing executive will be responsible for business generation for the workshop. He will call the customers for their due service, missed service and lost customers.
\\
• \\Primary Responsibilities
• \\Service Marketing: Business Generation
• Need to follow company defined standard and procedures while answering calls and delivery messages
• Follow up customers for service initiation, offer appointments for service
• Maintain & communicate service appointments for the next day, to relevant role-holders
• Handle customer queries, escalate concerns to relevant role-holders and ensure that they are closed on time
• Prepare service marketing plan and design new initiatives, conduct activities as per requirement and RE guidelines/ norms
• Pitch VAS to customers over the phone
• Design relevant campaigns with Customer Relationship Manager and Works Manager to increase workshop revenue
• Lost Customer Marketing
• Analyze the lost cases of workshop and prepare action plan with CRM, GM service
• Update details of lost customers in DMS in case of incorrect contact details
• Carry out customer acquisition as per plan
• Meet lost customers if needed to carry out customer acquisition plan
• C) Service Marketing
• Answer incoming phone calls according to script and schedule a sales/service appointment
• Making outbound calls regard vehicle due for service.
• Log all Customer comments
• Schedule follow-up contact if no appointment is made
• Confirm scheduled appointments
• Follow up with Sales Department to determine if appointment was kept and the outcome
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests
• Contact Internet Customers via email and phone to schedule a Service appointment
• Assist with other duties, as assigned
• Ability to meet or exceed monthly goals
• We offer competitive wages and benefits
Responsibilities and Duties
• \\Service Marketing: Business Generation
• Lost Customer Marketing
• C) Service Marketing
Qualifications and Skills
• \\Educational Qualifications: Graduate/ technical + customer handling experience
• \\Industry: Auto [2 wheeler preferred], KPO, Call center, Finance & Insurance, Retail, Real Estate & Construction
• \\Minimum experience: 2.6 years, min 1 years as a telephonic marketing executive in Automobile industry
Benefits
Provident Fund & Employee States Insurance Corporation.
Job Type: Full-time
Pay: ₹12,500.00 - ₹14,000.00 per month
Benefits:
• Paid time off
• Provident Fund
Schedule:
• Day shift
Work Location: In person
Expected Start Date: 2+/06/2026
💡 Quick Summary
Seeking a career-building opportunity? The Customer Relation Executive position is now open for candidates interested in the MIS Executive sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.