Customer Relation Executive Female

जॉब की पूरी जानकारी
चुनी गई जॉब के लिए कोई मैच नहीं मिला
सैलरी
₹2,16,000 a year
जॉब टाइप
फ़ुल-टाइम
शिफ़्ट और शेड्यूल
बदलता शेड्यूल
दिन की शिफ़्ट
योग्यता
English (Required)

Total work (Required)

Customer service (Preferred)

फ़ायदे
जॉब की पूरी जानकारी से लिया गया
आने जाने में सहायता
इंटरनेट के लिए पेमेंट
खाने की पेमेंट
छुट्टी की पेमेंट
पेमेंट वाली छुट्टियाँ
प्रॉविडेंट फ़ंड
बदला जा सकने वाला शेड्यूल
बीमार होने पर ली गई छुट्टियों का पेमेंट
मोबाइल फ़ोन के बिलों का पेमेंट
लाइफ़ इंश्योरेंस
वर्क फ़्रॉम होम
हेल्थ इंश्योरेंस
जॉब की पूरी जानकारी
Objective:

Improve Customer satisfaction by implementing CSI improvement plans as recommended by BMW and also as initiated by the dealership.
Act as one point contact for all customer complaints related to sales.
Develop and implement a mechanism to capture customer feedback at various steps which will help to define proper counter measure to improve Customer Satisfaction.
Responsible to create delight for customers during the delivery process.
Basics:

Any Bachelor degree , FE
Experience (type of): 2 - 3 year’s experience as CRM executive.
Specialized Knowledge:

Communication skills, Customer oriented attitude, team player, sensitive to customer needs, ability to handle customer queries/complaints, analytical skills.

Roles & Responsibilities:

Identifying & Approach to the Key Customers

· Discuss with marketing and CRM Manager and Sales manager to develop an action plan for CSI improvement at the dealership

· Develop and implement a mechanism to capture customer feedback at various stages in sales process (like test drive feedback, feedback on overall sales experience etc)

· Capture customer feedback post delivery through feedback form and analyze the customer feedback

· Develop counter measure to eliminate negative feedback from customers in future

· Conduct post sales follow-up to capture customer feedback in case if customer has not yet returned the feedback form

· Update customer follow-up’s in e-dealer

· Coordinate with BMW India CRM team and marketing team for CSI surveys, CRM activities etc

· Provide feedback to sales department on customer complaints or any other issues that may affect Customer satisfaction

Delivery Process:

Coordinate with sales consultants and delivery process coordinators to ensure 100% preparations for new vehicle delivery.
Prepare arrangements for gifts, bouquets, flowers, photograph during delivery process.
Ensure customer delight during new car delivery process by implementing innovative and exciting ideas during delivery process
Customer Relations:

· Develop monthly, quarterly and yearly plan for CRM activities with the support of Marketing and CRM manager

· Conduct CRM activities like direct mailers, customer meets, customers driver’s training etc

· Communication to all the customers through telephone, direct mailer on all CRM activities

Customer Database management:

· Check in e-dealer whether all the mandatory fields are recorded.

· Provide feedback to sales executives in case of any missing fields in e-dealer

· With the support of After sales team, old customer database cleaning has to be done, in terms of checking and updating the contact and address of old customers (> 1year)

TO CONTACT:

WAZEER AHAMED I , HR DEPARTMENT.

++1-XXXXXXXXXX.

Job Type: Full-time

Salary: ₹216,000.00 per year

Benefits:

Cell phone reimbursement
Commuter assistance
Flexible schedule
Food provided
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Work from home
Schedule:

Day shift
Supplemental pay types:

Performance bonus
Ability to commute/relocate:

Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer service (Preferred)
total work (Required)
Language:

English (Required)
Speak with the employer
++1 ++1-XXXXXXXXXX

Hiring Insights
इस पोज़ीशन के लिए 10+ कैंडिडेट हायर किए जा रहे हैं

जॉब एक्टिविटी
१ दिन पहले को पोस्ट की गई