Customer Relation
Full job description
Join an industry-leading and reputable organization
Work with a dynamic and supportive team
Benefit from career opportunities
O'Brien Electrical & Plumbing Rowville is seeking candidates for a Customer Relations role. We are looking to fill this entry-level position by bringing on a fresh staff member whom we can train and develop into an experienced, competent office administrator.
O'Brien Electrical & Plumbing Rowville is a proud family of quality-focused trade service professionals in the electrical industry.
The position is varied, so you will never be bored, yet clearly defined so you will know your responsibilities and be able to manage your time accordingly.
PRIMARY PURPOSE
Assist in bringing in more business by communicating with new and existing customers
Efficient management of inbound calls and outbound customer surveys and debt collection
Be the glue between operational performance and marketing through customer service follow-up activity.
GENERAL FUNCTIONS AND TASKS
Respond to all inbound calls and inquiries for jobs.
Support improving stock accuracy and warranties
Support employee engagement program i.e. toolbox meeting agendas/actions, keep whiteboard current
Chase overdue debtors
Follow up sent quotes
Ask for any opportunities for existing customers
appointment set for new clients, service/ solar/ construction
Online marketing Linked in, Social media
Customer segmenting for email outs
Customer follow up calls/ surveys
Calls regarding tenders
Assisting in tenders
Assist with marketing
Existing Customer relations mining
BNI meetings
Trade shows
Ensure maximum office discretion and confidentiality at all times
KEY CONTACTS
Internal with all O’Brien Rowville people in relation to all operations, office and admin functions, etc.
External with all the customers in relation to all job inquiries, then Debtors and Creditors in relation to payments
KNOWLEDGE AND EXPERIENCE
Requires sound operations and administrative ability
High level of computer literacy especially with computerized job management systems eg Simpro, MS Office particularly Excel
Relevant qualifications ie Operations, Sales, and Administration preferred but not essential
A strong and professional work ethic.
A professional and friendly approach.
A proactive attitude.
MEASURE OF RESULTS
Debtors are kept up to date
Jobe coming in from the referral channel
Jobs coming in from social media
We acknowledge that this information adequately describes the role of the position, but it is understood that everyone at O’Brien Electrical has a responsibility to contribute to the advancement of the organization by undertaking other assignments, projects, etc.. as required.