Customer Relations Agent

We are looking for Customer Relations Agent for our Queenstown branch to provide outstanding customer service to our customers, so they have great, hassle free and enjoyable travels across our beautiful country. This is a full-time and permanent position with a minimum of 40 hours per week working Monday to Sunday on a rotating roster including weekends and public holidays.

Customer Relations Agent play a key role in the company. As the first and last point of contact with our customers, you are always required to maintain professionalism and display outstanding communication and customer service skills.

This role is responsible for processing rental transactions, ensuring a smooth and efficient counter process for our customers and will contribute significantly to branch incremental sales performance. As the face of the company, by focusing on the wants and needs of the customer you will have opportunity to positively influence customer satisfaction and retention.

This role will assess vehicle damage, complete fleet tasks and administrative tasks like completing checklists and reports.