Job Description
Charity Overview
Amelia Trust Farm is a registered charity dedicated to supporting vulnerable and disadvantaged individuals through therapeutic activities on a Care Farm in the United Kingdom. We are committed to fostering a compassionate environment that promotes well-being, community engagement, and social inclusion.
Summary
Join Amelia Trust Farm as a Customer Relations Officer where you will be vital in creating welcoming experiences for visitors and supporting our mission to provide therapeutic and community-focused services. Based at Amelia Trust Farm, your work will help strengthen our connection with the community and enhance visitor satisfaction.
Responsibilities
Reception and Customer Care
To welcome visitors to the Farm, provide relevant information, take payments and gather customer feedback.
To respond promptly to customers about children’s parties, group bookings, home-school/annual passes and hire of sportshall, processing bookings efficiently, ensuring payment is promptly received and customer feedback is gathered.
To engage with individuals on social media platforms and review sites, by responding promptly to feedback, comments and messages.
To work with colleagues to ensure that they are aware of key messages to be conveyed to the general public and how to respond to queries.
Marketing and Fundraising
To assist with the preparation and delivery of fundraising and networking events.
To update the website and ticketing platform with relevant information including fundraising events.
Working with the Marketing and Fundraising Manager to ensure brand consistency,
to draft engaging promotional content for email, website and social media channels creatively using Canva, video and photos.
To ensure that onsite posters and other promotional materials are updated regularly.
To edit photos and video reels and ensure they are systematically stored for future retrieval.
Administrative and Team Support
To respond to enquiries about individual volunteering, ensuring relevant forms are completed and relevant spreadsheets updated.
To process Disclosure and Barring Checks.
To keep Customer Relationship Management systems up to date.
To be responsible for checking and ordering first aid equipment.
To ensure compliance with the provisions of Health and Safety and other relevant legislation.
To undertake such other tasks as may be required by the CEO
To apply, please complete our standard application form, which can be found on our website . A copy of the job profile can also be found there.
The deadline for receipt of applications is 11pm on Monday 11 May 2026.
Interviews are scheduled to take place on Friday 15 May 2026.
Job Type: Part-time
Pay: £22,754.00 per year
Expected hours: 32.5 per week
Benefits:
Company pension
Employee discount
Free parking
On-site parking
Work Location: In person
Amelia Trust Farm is a registered charity dedicated to supporting vulnerable and disadvantaged individuals through therapeutic activities on a Care Farm in the United Kingdom. We are committed to fostering a compassionate environment that promotes well-being, community engagement, and social inclusion.
Summary
Join Amelia Trust Farm as a Customer Relations Officer where you will be vital in creating welcoming experiences for visitors and supporting our mission to provide therapeutic and community-focused services. Based at Amelia Trust Farm, your work will help strengthen our connection with the community and enhance visitor satisfaction.
Responsibilities
Reception and Customer Care
To welcome visitors to the Farm, provide relevant information, take payments and gather customer feedback.
To respond promptly to customers about children’s parties, group bookings, home-school/annual passes and hire of sportshall, processing bookings efficiently, ensuring payment is promptly received and customer feedback is gathered.
To engage with individuals on social media platforms and review sites, by responding promptly to feedback, comments and messages.
To work with colleagues to ensure that they are aware of key messages to be conveyed to the general public and how to respond to queries.
Marketing and Fundraising
To assist with the preparation and delivery of fundraising and networking events.
To update the website and ticketing platform with relevant information including fundraising events.
Working with the Marketing and Fundraising Manager to ensure brand consistency,
to draft engaging promotional content for email, website and social media channels creatively using Canva, video and photos.
To ensure that onsite posters and other promotional materials are updated regularly.
To edit photos and video reels and ensure they are systematically stored for future retrieval.
Administrative and Team Support
To respond to enquiries about individual volunteering, ensuring relevant forms are completed and relevant spreadsheets updated.
To process Disclosure and Barring Checks.
To keep Customer Relationship Management systems up to date.
To be responsible for checking and ordering first aid equipment.
To ensure compliance with the provisions of Health and Safety and other relevant legislation.
To undertake such other tasks as may be required by the CEO
To apply, please complete our standard application form, which can be found on our website . A copy of the job profile can also be found there.
The deadline for receipt of applications is 11pm on Monday 11 May 2026.
Interviews are scheduled to take place on Friday 15 May 2026.
Job Type: Part-time
Pay: £22,754.00 per year
Expected hours: 32.5 per week
Benefits:
Company pension
Employee discount
Free parking
On-site parking
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Relations Officer position is now open for candidates interested in the Event Management Jobs sector. This role in Barry End offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
