Job Description
We are looking for a Customer Relationship Executive (CRE) who can build and maintain strong, long-term and beneficial relationship with the organization's customers from the Jaipur Head Office location. Females Candidates will be preferred.
Roles and Responsibilities
.
Manage customer communications: From the time of confirmation of order to the post sale feedback, the executive is required to communicate with the customer/client in order build their trust in the organization and ensure that the customer/company continues to patronize the brand.
To do this effectively, the role of a CRE involves understanding and fulfilling the wants and needs of the companies we deal with (B2B and B2C respectively).
The main prerequisite is to be a skilled communicator who promotes brands by cultivating lasting relationships with key customers.
Resolving customer issues quickly and efficiently: the role requires the candidate to be mindful and have a solution finding approach.
Responding to customer service issues in a timely manner.
Maintaining accurate records and documenting all customer service activities and discussions from the time of confirmation of order to feedback on product.
To act as organizations representative and keep key customers well-informed about the business news, service features and product developments.
Understanding key customer individual needs and addressing these.
Conducting business reviews using CRM programs.
Roles and Responsibilities
.
Manage customer communications: From the time of confirmation of order to the post sale feedback, the executive is required to communicate with the customer/client in order build their trust in the organization and ensure that the customer/company continues to patronize the brand.
To do this effectively, the role of a CRE involves understanding and fulfilling the wants and needs of the companies we deal with (B2B and B2C respectively).
The main prerequisite is to be a skilled communicator who promotes brands by cultivating lasting relationships with key customers.
Resolving customer issues quickly and efficiently: the role requires the candidate to be mindful and have a solution finding approach.
Responding to customer service issues in a timely manner.
Maintaining accurate records and documenting all customer service activities and discussions from the time of confirmation of order to feedback on product.
To act as organizations representative and keep key customers well-informed about the business news, service features and product developments.
Understanding key customer individual needs and addressing these.
Conducting business reviews using CRM programs.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Relationship Executive position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
