Job Description
Responsibilities: 1) Understand client needs, develop and deliver products to address customer requirements, seek feedback from clients on services provided, constantly monitor and review quality benchmarks / norms to ensure highest level of customer satisfaction. 2) Propose new concepts, collections and products to customers. 3) Coordinate with design dept. for new R&D. Research work and make presentation on trends, looks and sourcing for new sample line development. 4) Create effective sales strategies to meet monthly sales and collection targets 5) Continuous need identification and presenting of relevant business proposals in coordination with Sales team to increase share of Available / Existing Business. 6) Making Excel sheets for pricing and manage contracts, invoicing, billing and collections. 7) Collaborate with all relevant units (production, diamond departments, design, accounts) for streamlining and monitoring the management of all orders. Required Skills: - Proven experience as a Customer Relationship Manager - Proven track record of meeting and exceeding targets - Background in customer service; industry knowledge is a plus - Experience tracking relevant KPIs (e.g. customer satisfaction) - Proficient in MS Office, with working knowledge of CRM platforms - A customer-oriented attitude - Excellent verbal and written communication skills in English and negotiation skills - Problem-solving aptitude - Excellent follow up skills Job Types: Full-time, Regular / Permanent Salary: ₹20,000.00 - ₹35,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required) Experience: - total work: 1 year (preferred) - Customer service: 1 year (preferred) Language: - English (preferred) Speak with the employer ++1
💡 Quick Summary
Seeking a career-building opportunity? The Customer Relationship Executive position is now open for candidates interested in the MIS Executive sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.