Job Description
Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service
Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of carers
Ensure matching of carers to clients to match the needs of the client and arrangement of introductions
Understand and deliver your KPI's and SLA's specifics
Ensure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlined
Maximise on every opportunity ensuring the client/carer receives outstanding service
Ensure all system records are up to date and accurate
Partner with the Worldwide Customer Experience leadership team to set the Executive and Customer Relations strategy
Manage teams of customer escalation specialists in Austin, TX and Galway, Ireland
Get escalated customers back into their games fast with +0+ rated customer satisfaction
Skills for Customer Relations Executive
Desired skills for customer relations executive include:
Products and services within Saga Healthcare Ltd
MS Office Application
Saga and products would be beneficial
Applicable Ally Invest Regulations and end to end processes
Complaint management components
Advanced computer literacy
Planning and analysis
Microsoft Office programs
ACSR
Dealers and customers' inquiries
Desired experience for customer relations executive includes:
Deliver EA executives a one-stop destination for customer escalations that provides a positive, closed-loop experience
Participate in the Hero Academy immersion program
Drive insights from customer escalations into operational reporting used to improve EA customer care processes and voice-of-the-player reporting used to improve EA products and services
Champion necessary improvements to overall EA customer care processes to improve the customer care experience, lower customer effort and positively impact player engagement and value
Materially reduce the rate of customer escalations
Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of carers
Ensure matching of carers to clients to match the needs of the client and arrangement of introductions
Understand and deliver your KPI's and SLA's specifics
Ensure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlined
Maximise on every opportunity ensuring the client/carer receives outstanding service
Ensure all system records are up to date and accurate
Partner with the Worldwide Customer Experience leadership team to set the Executive and Customer Relations strategy
Manage teams of customer escalation specialists in Austin, TX and Galway, Ireland
Get escalated customers back into their games fast with +0+ rated customer satisfaction
Skills for Customer Relations Executive
Desired skills for customer relations executive include:
Products and services within Saga Healthcare Ltd
MS Office Application
Saga and products would be beneficial
Applicable Ally Invest Regulations and end to end processes
Complaint management components
Advanced computer literacy
Planning and analysis
Microsoft Office programs
ACSR
Dealers and customers' inquiries
Desired experience for customer relations executive includes:
Deliver EA executives a one-stop destination for customer escalations that provides a positive, closed-loop experience
Participate in the Hero Academy immersion program
Drive insights from customer escalations into operational reporting used to improve EA customer care processes and voice-of-the-player reporting used to improve EA products and services
Champion necessary improvements to overall EA customer care processes to improve the customer care experience, lower customer effort and positively impact player engagement and value
Materially reduce the rate of customer escalations
💡 Quick Summary
Seeking a career-building opportunity? The Customer Relationship Executive position is now open for candidates interested in the Customer Care Executive sector. This role in Thane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.