Job Description
Company Description:
TheCubeClub is India's leading consumer fitness gear brand also having a technology vertical Dopamine.fit
Dopamine is an AI powered marketplace for health and fitness which building an interconnected ecosystem between experts, brand and fitness centres.
About Us:
An enthusiastic self motivated lean team of over 16 members with team lead in each vertical having sound experience in their respective skillset, living and working together in Mumbai & Bangalore to make a world class product.
What we’re looking for:
We’re not a standard start-up, our founding team comprises serial entrepreneurs who have done it before and want to do it bigger and better. We are backed by some of the best investors and are on the lookout for passionate individuals who want to be a part of the core team and drive the next phase of hyper-growth high potential Fitness FinTech innovation.
If you are up for the challenge, keep reading!
Role :
CRM Specialist
Experience:
•0-3 of experience in Customer Relations.
•Proven work experience as a CRM.
•Team spirit, strong communication skills to collaborate with various stakeholders.
•Good time-management skills.
Qualities :
•Great communicator.
•Innovative thinker.
•Spirit of continuous growth improvement in work and life.
•Adheres to the values of : Trust, Integrity, Transparency, Empathy & Passion.
Academic Qualifications :
Attitude and industry experience takes the front seat.
Job Description:
• Manage the brand’s CRM mandate by overseeing and personally engaging in customer phone calls, responding to inquiries & comments on all platforms in a timely manner.
• Build relationships with the online community.
• Make calls to customers to build product reviews, address customer return/refund calls, monitor, track and report on feedback for all the products.
• Understand the customer base and record different customer profiles to help the marketing team.
• Monitor and provide feedback on engagement/conversation across all brand channels.
• Experience in using CRM tools like HubSpot & social listening tools, to track customer sentiment about the brand and the category.
• Excellent written & verbal communication skills.
• Coordinate with the Marketing, and Operations team to ensure maximum
customer satisfaction.
• Tech savvy - Stays up-to-date with digital technology trends.
• The Ideal Candidate Will Be:
o Driven and can make results happen
o Self-starter - she can take ownership of their responsibilities
o Efficient Team player with excellent communication
o Passionate about fitness with some domain knowledge is a plus, but not a requirement
o Enjoy working in a start-up environment
P.S. We're looking to create a team of great individuals to take on the world, It won't happen by sitting home
TheCubeClub is India's leading consumer fitness gear brand also having a technology vertical Dopamine.fit
Dopamine is an AI powered marketplace for health and fitness which building an interconnected ecosystem between experts, brand and fitness centres.
About Us:
An enthusiastic self motivated lean team of over 16 members with team lead in each vertical having sound experience in their respective skillset, living and working together in Mumbai & Bangalore to make a world class product.
What we’re looking for:
We’re not a standard start-up, our founding team comprises serial entrepreneurs who have done it before and want to do it bigger and better. We are backed by some of the best investors and are on the lookout for passionate individuals who want to be a part of the core team and drive the next phase of hyper-growth high potential Fitness FinTech innovation.
If you are up for the challenge, keep reading!
Role :
CRM Specialist
Experience:
•0-3 of experience in Customer Relations.
•Proven work experience as a CRM.
•Team spirit, strong communication skills to collaborate with various stakeholders.
•Good time-management skills.
Qualities :
•Great communicator.
•Innovative thinker.
•Spirit of continuous growth improvement in work and life.
•Adheres to the values of : Trust, Integrity, Transparency, Empathy & Passion.
Academic Qualifications :
Attitude and industry experience takes the front seat.
Job Description:
• Manage the brand’s CRM mandate by overseeing and personally engaging in customer phone calls, responding to inquiries & comments on all platforms in a timely manner.
• Build relationships with the online community.
• Make calls to customers to build product reviews, address customer return/refund calls, monitor, track and report on feedback for all the products.
• Understand the customer base and record different customer profiles to help the marketing team.
• Monitor and provide feedback on engagement/conversation across all brand channels.
• Experience in using CRM tools like HubSpot & social listening tools, to track customer sentiment about the brand and the category.
• Excellent written & verbal communication skills.
• Coordinate with the Marketing, and Operations team to ensure maximum
customer satisfaction.
• Tech savvy - Stays up-to-date with digital technology trends.
• The Ideal Candidate Will Be:
o Driven and can make results happen
o Self-starter - she can take ownership of their responsibilities
o Efficient Team player with excellent communication
o Passionate about fitness with some domain knowledge is a plus, but not a requirement
o Enjoy working in a start-up environment
P.S. We're looking to create a team of great individuals to take on the world, It won't happen by sitting home
💡 Quick Summary
Seeking a career-building opportunity? The Customer Relationship India Manager position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.
