Job Description
Location
North Sydney NSW
Full job description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world!At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
What this opportunity involves:
We’re currently seeking a Customer Relationship Manager (CRM) to join one of our onsite building management teams! This is a busy and fast-paced role, being the front line of all communication for tenant/customer services, the CRM’s primary responsibility is to develop and foster the relationship with occupants and stakeholders across assets in North Sydney and Sydney CBD.
A snap shot of the role:
Conducting tenant visits and formal meetings, with follow up as required on any matters raised
Ensuring all customer service and related events or activities are carried out in a timely manner
Assisting with the formulation of the annual budget and quarterly forecasts of relevant accounts relating to customer service
Managing the “check-in process” with all new customers to the building, and establish meeting schedule through to post-occupation
Ensuring all customer service and related events or activities are carried out in a timely manner
Responsible for ensuring the marketing collateral is utilised effectively and is consistent
Sound like the job you are looking for? Before you apply it’s also worth knowing what we are looking for:
Your ability to communicate with people at all levels, ensuring all needs of the tenants and visitors to the property are met are key to success this role! Team this with your ability to think laterally, accommodate change and encourage new ideas, and importantly, prioritise, will make you a star candidate!
4+ years’ experience in a customer service, placemaking, marketing and/or events management role.
Proven event management and customer engagement experience is preferred.
Experience managing conflicting deadlines and expectations.
Desired but not required: Understanding of legal and lease terminology and the legal obligations of both tenants and landlords.
Proven capacity to understand and interpret commercial contracts and leases.
First Aid Officer desired or willingness to be trained.
Floor Fire Warden desired or willingness to be trained.
What you can expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply today, quoting job reference number ATREQ443354
Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
North Sydney NSW
Full job description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world!At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
What this opportunity involves:
We’re currently seeking a Customer Relationship Manager (CRM) to join one of our onsite building management teams! This is a busy and fast-paced role, being the front line of all communication for tenant/customer services, the CRM’s primary responsibility is to develop and foster the relationship with occupants and stakeholders across assets in North Sydney and Sydney CBD.
A snap shot of the role:
Conducting tenant visits and formal meetings, with follow up as required on any matters raised
Ensuring all customer service and related events or activities are carried out in a timely manner
Assisting with the formulation of the annual budget and quarterly forecasts of relevant accounts relating to customer service
Managing the “check-in process” with all new customers to the building, and establish meeting schedule through to post-occupation
Ensuring all customer service and related events or activities are carried out in a timely manner
Responsible for ensuring the marketing collateral is utilised effectively and is consistent
Sound like the job you are looking for? Before you apply it’s also worth knowing what we are looking for:
Your ability to communicate with people at all levels, ensuring all needs of the tenants and visitors to the property are met are key to success this role! Team this with your ability to think laterally, accommodate change and encourage new ideas, and importantly, prioritise, will make you a star candidate!
4+ years’ experience in a customer service, placemaking, marketing and/or events management role.
Proven event management and customer engagement experience is preferred.
Experience managing conflicting deadlines and expectations.
Desired but not required: Understanding of legal and lease terminology and the legal obligations of both tenants and landlords.
Proven capacity to understand and interpret commercial contracts and leases.
First Aid Officer desired or willingness to be trained.
Floor Fire Warden desired or willingness to be trained.
What you can expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply today, quoting job reference number ATREQ443354
Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Relationship Manager position is now open for candidates interested in the MIS Executive sector. This role in North Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
