Job Description
Full job description
Job no: 495132
Work type: Full-time
Location: NZ - Auckland
Categories: Collections
Auckland CBD location, a short walk from Britomart Station and local shops and eateries
Full-time role, Monday to Friday schedule – no weekends!
No collections experience required! Supportive training, coaching and career progression opportunities
Baycorp is New Zealand’s largest provider of credit and receivables management services and a part of Credit Corp Group. With over 60 years of experience, we take an ethical, collaborative approach to debt resolution, helping our customers organise and take control of their finances.
About your new role
As a Customer Relationship Manager, you’ll be on the frontline making outbound calls to locate and re-establish contact with customers in regards to their overdue accounts on behalf of our clients and negotiate repayment solutions tailored to their circumstances. With award-winning training, a collaborative team and career progression opportunities, you’ll gain valuable skills to build a long-term career in financial services.
What your new job involves
Manage overdue accounts on behalf of leading New Zealand institutions
Make and receive a high volume of calls
Using databases and tools to locate and re-establish contact with customers
Build trust and rapport while negotiating sustainable repayment solutions
Handle objections and create positive outcomes for all parties
Maintain adherence to industry regulations and compliance frameworks
What we can offer you!
Competitive salary as entry level + earn monthly bonuses
Hybrid work flexibility considered after 3 months (3 days WFH, 2 in office)
Paid training + ongoing coaching and career progression pathways
Discounts and perks via our employee benefits platform
Health and wellbeing initiatives (24hr support with our EAP and more!)
Breakfast and fresh fruit in the office
Paid volunteer days + option to purchase extra annual leave
Regular team events + ‘Dress for Your Day’ culture
Who you are
We don’t need you to have collections experience, most of our leaders started in this role! What matters most is your drive and ability to connect with people. You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key.
Excellent communication skills (verbal & written)
Persistence and resilience in challenging conversations
Natural flair for problem-solving
Confidence with basic computer systems
Share a passion for results in a fast-paced, target driven environment
A willingness to learn, take feedback and grow
Essential: You must be available to work permanent full-time
Our Contact Centre operating hours are Monday to Friday 8:00am – 7:00pm with rosters planned within these times
The diversity of our people drives our ability to innovate, grow and deliver great outcomes for our people, customers, shareholders and community. At Credit Corp Group, we value curiosity, respect for differences and a willingness to help others. We are committed to building an inclusive workplace that reflects the community and actively encourage applications from all culturally diverse backgrounds.
Advertised: 03 Feb 2026 New Zealand Daylight Time
Applications close:
Job no: 495132
Work type: Full-time
Location: NZ - Auckland
Categories: Collections
Auckland CBD location, a short walk from Britomart Station and local shops and eateries
Full-time role, Monday to Friday schedule – no weekends!
No collections experience required! Supportive training, coaching and career progression opportunities
Baycorp is New Zealand’s largest provider of credit and receivables management services and a part of Credit Corp Group. With over 60 years of experience, we take an ethical, collaborative approach to debt resolution, helping our customers organise and take control of their finances.
About your new role
As a Customer Relationship Manager, you’ll be on the frontline making outbound calls to locate and re-establish contact with customers in regards to their overdue accounts on behalf of our clients and negotiate repayment solutions tailored to their circumstances. With award-winning training, a collaborative team and career progression opportunities, you’ll gain valuable skills to build a long-term career in financial services.
What your new job involves
Manage overdue accounts on behalf of leading New Zealand institutions
Make and receive a high volume of calls
Using databases and tools to locate and re-establish contact with customers
Build trust and rapport while negotiating sustainable repayment solutions
Handle objections and create positive outcomes for all parties
Maintain adherence to industry regulations and compliance frameworks
What we can offer you!
Competitive salary as entry level + earn monthly bonuses
Hybrid work flexibility considered after 3 months (3 days WFH, 2 in office)
Paid training + ongoing coaching and career progression pathways
Discounts and perks via our employee benefits platform
Health and wellbeing initiatives (24hr support with our EAP and more!)
Breakfast and fresh fruit in the office
Paid volunteer days + option to purchase extra annual leave
Regular team events + ‘Dress for Your Day’ culture
Who you are
We don’t need you to have collections experience, most of our leaders started in this role! What matters most is your drive and ability to connect with people. You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key.
Excellent communication skills (verbal & written)
Persistence and resilience in challenging conversations
Natural flair for problem-solving
Confidence with basic computer systems
Share a passion for results in a fast-paced, target driven environment
A willingness to learn, take feedback and grow
Essential: You must be available to work permanent full-time
Our Contact Centre operating hours are Monday to Friday 8:00am – 7:00pm with rosters planned within these times
The diversity of our people drives our ability to innovate, grow and deliver great outcomes for our people, customers, shareholders and community. At Credit Corp Group, we value curiosity, respect for differences and a willingness to help others. We are committed to building an inclusive workplace that reflects the community and actively encourage applications from all culturally diverse backgrounds.
Advertised: 03 Feb 2026 New Zealand Daylight Time
Applications close:
💡 Quick Summary
Seeking a career-building opportunity? The Customer Relationship Manager position is now open for candidates interested in the Retail & Wholesale sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.
