Job Description
WHY JOIN US?
We explore ways to deliver new value, foster creativity and reach beyond boundaries. We use drive and commitment to energize, engage, and inspire others. We do what is important and strive for continuous improvement, work with passion, and purpose. We act with mutual respect, communicate fearlessly an collaborate to leverage our collective talents. At Riskonnect, we share this set of expectations and values. They guide us every day in every way. These values are more than words – they unite our organization and bring meaning and purpose to what we do.
#pioneer #spark #focus #community
THE OPPORTUNITY
The Renewal Specialist is responsible for managing a portfolio of standard and mid-complexity renewals. This role ensures timely execution, accurate forecasting, and a seamless customer experience. The Renewal Specialist partners with CSMs, Sales Ops, and Finance to drive consistent renewal outcomes, while also surfacing opportunities for expansion to Sales.
PRIMARY RESPONSIBILITIES
Manage assigned portfolio of customer renewals through end-to-end cycle.
Prepare, send, and track renewal proposals and agreements.
Maintain accurate renewal pipeline and forecast data in Salesforce.
Collaborate with CSMs to monitor customer health and risks to renewal.
Ensure timely execution of contracts with attention to detail and compliance.
Support process improvements and adoption of renewal tools.
Identify potential upsell/cross-sell opportunities and notify Sales teams.
ESSENTIAL SKILLS & ABILITIES
2–4 years of customer-facing experience in SaaS, sales support, or operations.
2–4 years of experience in an account management or quota-carrying role, with demonstrated success in driving customer renewals,
Foundational sales and negotiation skills.
Proficiency with Salesforce CRM and Excel/Google Sheets.
Excellent communication and organizational skills.
Ability to handle multiple renewals simultaneously.
Strong attention to detail and process orientation.
Customer-first mindset with collaborative working style.
Eagerness to learn and grow in commercial and negotiation skills.
WHY BE A PART OF OUR TEAM?
At Riskonnect, innovation starts with our people. We’re a fast-growing, global team of 1,500+ dedicated professionals who bring bold thinking, a collaborative mindset, and a shared commitment to help organizations manage risk with confidence. You’ll work alongside some of the most talented individuals in the industry, united by a purpose to help customers solve their complex risk challenges through cutting-edge technology and world-class service.
Our culture of excellence has earned us consistent recognition, including:
Best and Brightest Companies to Work For (Nationwide) – 6 years
Best and Brightest Elite Award Winner – 1 year
• Business Insurance Best Places to Work – 2 years • Great Place to Work® Certified – United Kingdom – 2 years
Great Place to Work® Certified – India – 1 year
We’re proud of these honors, but even more proud of the people who made them possible. Ready to be part of something meaningful? Join us.
If you read this and thought “I can do this!” then please submit your qualifications and apply directly at Riskonnect.com/company/careers/
To more about Life at Riskonnect, visit us at: https://www.linkedin.com/company/riskonnectinc/life/7318baae-83b3-4b50-b1e4- 4e999d2caeee/?viewAsMember=true
Riskonnect is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, ****** orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
NO AGENCIES PLEASE
We explore ways to deliver new value, foster creativity and reach beyond boundaries. We use drive and commitment to energize, engage, and inspire others. We do what is important and strive for continuous improvement, work with passion, and purpose. We act with mutual respect, communicate fearlessly an collaborate to leverage our collective talents. At Riskonnect, we share this set of expectations and values. They guide us every day in every way. These values are more than words – they unite our organization and bring meaning and purpose to what we do.
#pioneer #spark #focus #community
THE OPPORTUNITY
The Renewal Specialist is responsible for managing a portfolio of standard and mid-complexity renewals. This role ensures timely execution, accurate forecasting, and a seamless customer experience. The Renewal Specialist partners with CSMs, Sales Ops, and Finance to drive consistent renewal outcomes, while also surfacing opportunities for expansion to Sales.
PRIMARY RESPONSIBILITIES
Manage assigned portfolio of customer renewals through end-to-end cycle.
Prepare, send, and track renewal proposals and agreements.
Maintain accurate renewal pipeline and forecast data in Salesforce.
Collaborate with CSMs to monitor customer health and risks to renewal.
Ensure timely execution of contracts with attention to detail and compliance.
Support process improvements and adoption of renewal tools.
Identify potential upsell/cross-sell opportunities and notify Sales teams.
ESSENTIAL SKILLS & ABILITIES
2–4 years of customer-facing experience in SaaS, sales support, or operations.
2–4 years of experience in an account management or quota-carrying role, with demonstrated success in driving customer renewals,
Foundational sales and negotiation skills.
Proficiency with Salesforce CRM and Excel/Google Sheets.
Excellent communication and organizational skills.
Ability to handle multiple renewals simultaneously.
Strong attention to detail and process orientation.
Customer-first mindset with collaborative working style.
Eagerness to learn and grow in commercial and negotiation skills.
WHY BE A PART OF OUR TEAM?
At Riskonnect, innovation starts with our people. We’re a fast-growing, global team of 1,500+ dedicated professionals who bring bold thinking, a collaborative mindset, and a shared commitment to help organizations manage risk with confidence. You’ll work alongside some of the most talented individuals in the industry, united by a purpose to help customers solve their complex risk challenges through cutting-edge technology and world-class service.
Our culture of excellence has earned us consistent recognition, including:
Best and Brightest Companies to Work For (Nationwide) – 6 years
Best and Brightest Elite Award Winner – 1 year
• Business Insurance Best Places to Work – 2 years • Great Place to Work® Certified – United Kingdom – 2 years
Great Place to Work® Certified – India – 1 year
We’re proud of these honors, but even more proud of the people who made them possible. Ready to be part of something meaningful? Join us.
If you read this and thought “I can do this!” then please submit your qualifications and apply directly at Riskonnect.com/company/careers/
To more about Life at Riskonnect, visit us at: https://www.linkedin.com/company/riskonnectinc/life/7318baae-83b3-4b50-b1e4- 4e999d2caeee/?viewAsMember=true
Riskonnect is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, ****** orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
NO AGENCIES PLEASE
💡 Quick Summary
Seeking a career-building opportunity? The Customer Renewals Specialist - SaaS (Hybrid) position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
