We are hiring candidates with fluent communication skills in English.

Responsibilities

● Maintaining a positive, empathetic and professional attitude toward customers at all times.

● Responding promptly to customer inquiries.

● Communicating with customers through various channels.

● Acknowledging and resolving customer complaints.

● Knowing our products inside and out so that you can answer questions.

● Processing orders, forms, applications, and requests.

● Keeping records of customer interactions, transactions, comments and complaints.

● Communicating and coordinating with colleagues as necessary.

● Providing feedback on the efficiency of the customer service process.

● Managing a team of junior customer service representatives.

● Ensure customer satisfaction and provide professional customer support.

Job Type: Full-time

Salary: ₹15,000.00 - ₹50,000.00 per month

Schedule:

Night shift
Supplemental pay types:

Commission pay
Performance bonus
Ability to commute/relocate:

Mohali, Mohali - 160062, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

total work: 1 year (Preferred)
BPO: 1 year (Required)
Speak with the employer
+91-XXXXXXXXXX

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