Job Description
We are seeking a motivated and customer-focused Customer Service professional to join our team at Airblast Australia in Pinkenba, Queensland. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients.
What you'll be doing
Handling inbound customer inquiries and requests via phone, email, and online chat
Providing prompt and accurate information to customers about our products and services
Resolving customer issues and complaints in a professional and empathetic manner
Maintaining detailed records of customer interactions and following up as needed
Collaborating with other departments to ensure a seamless customer experience
Identifying opportunities to improve customer service processes and procedures
What we're looking for
Previous experience in a customer service or call centre role, preferably within the Call Centre & Customer Service industry
Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
Strong problem-solving and critical thinking skills to effectively handle customer inquiries and complaints
A positive, friendly, and professional demeanour, with a genuine passion for providing outstanding customer service
Proficiency in using customer service software and tools
A high level of attention to detail and the ability to maintain accurate records
What we offer
At Airblast Australia, we are committed to providing our employees with a supportive and inclusive work environment. We offer competitive remuneration, opportunities for career development, and a range of employee benefits and wellbeing initiatives to support your work-life balance.
About us
Airblast Australia is a leading provider of industrial cleaning and abrasive blasting services. With over 20 years of experience in the industry, we pride ourselves on delivering high-quality, reliable, and innovative solutions to our clients. Our company culture is driven by our core values of safety, integrity, and customer-centricity, which are at the heart of everything we do.
Apply now to join our dynamic team and be a part of our continued success.
What you'll be doing
Handling inbound customer inquiries and requests via phone, email, and online chat
Providing prompt and accurate information to customers about our products and services
Resolving customer issues and complaints in a professional and empathetic manner
Maintaining detailed records of customer interactions and following up as needed
Collaborating with other departments to ensure a seamless customer experience
Identifying opportunities to improve customer service processes and procedures
What we're looking for
Previous experience in a customer service or call centre role, preferably within the Call Centre & Customer Service industry
Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
Strong problem-solving and critical thinking skills to effectively handle customer inquiries and complaints
A positive, friendly, and professional demeanour, with a genuine passion for providing outstanding customer service
Proficiency in using customer service software and tools
A high level of attention to detail and the ability to maintain accurate records
What we offer
At Airblast Australia, we are committed to providing our employees with a supportive and inclusive work environment. We offer competitive remuneration, opportunities for career development, and a range of employee benefits and wellbeing initiatives to support your work-life balance.
About us
Airblast Australia is a leading provider of industrial cleaning and abrasive blasting services. With over 20 years of experience in the industry, we pride ourselves on delivering high-quality, reliable, and innovative solutions to our clients. Our company culture is driven by our core values of safety, integrity, and customer-centricity, which are at the heart of everything we do.
Apply now to join our dynamic team and be a part of our continued success.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service position is now open for candidates interested in the Telecaller Jobs sector. This role in Pinkenba offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Telecaller Jobs is a plus.