Job Description
IntoWork Australia is a leading national provider of Employment, Skills, Education, and Support services that promote economic and social participation. With over 2,600 staff across more than 200 locations, we deliver tailored pathways for individuals and workforce solutions for employers. Our vision—'Vibrant Futures'—drives everything we do for our staff, service users, and business clients.
What we offer
Be part of a collaborative national team.
Opportunities for career development and ongoing training
Professional development and career growth opportunities.
Employee wellbeing initiatives
Opportunity for Work From Home flexibility
What you'll be doing
Provide prompt and professional handling of calls, webchat, and email enquiries
Working with a customer-centric approach, ensuring all touchpoints contribute to a positive customer experience.
Being resourceful to find information, navigate systems and business technology.
Process documentation, perform data entry, and maintain accurate records.
Achievement of KPIs, contributing to an effective, high-performing team.
What we're looking for
Passionate about customer service. Contact Centre experience is a bonus but not mandatory. Employment support experience is desirable
Strong communication and relationship building skills.
Attention to detail for accurate data entry and documentation.
Agile and adaptable.
Microsoft Office and CRM platforms and willingness to learn.
Positive approach to work with a focus on teamwork, collaboration and support.
How to apply for this role?
If you’re looking for a rewarding role with an innovative and diverse organisation, we encourage you to submit your application.
Applications close: Applications will be assessed as they are received.
As part of our recruitment and selection process, all successful candidates must have or be willing to undertake a range of checks including:
Verification of working rights
Working with Children (Blue Card)
NDIS Worker Screening (Yellow Card)
Professional reference checks
National police check
Applicants must also have their MyGov/MyID level at 'Standard' or 'Strong'
What we offer
Be part of a collaborative national team.
Opportunities for career development and ongoing training
Professional development and career growth opportunities.
Employee wellbeing initiatives
Opportunity for Work From Home flexibility
What you'll be doing
Provide prompt and professional handling of calls, webchat, and email enquiries
Working with a customer-centric approach, ensuring all touchpoints contribute to a positive customer experience.
Being resourceful to find information, navigate systems and business technology.
Process documentation, perform data entry, and maintain accurate records.
Achievement of KPIs, contributing to an effective, high-performing team.
What we're looking for
Passionate about customer service. Contact Centre experience is a bonus but not mandatory. Employment support experience is desirable
Strong communication and relationship building skills.
Attention to detail for accurate data entry and documentation.
Agile and adaptable.
Microsoft Office and CRM platforms and willingness to learn.
Positive approach to work with a focus on teamwork, collaboration and support.
How to apply for this role?
If you’re looking for a rewarding role with an innovative and diverse organisation, we encourage you to submit your application.
Applications close: Applications will be assessed as they are received.
As part of our recruitment and selection process, all successful candidates must have or be willing to undertake a range of checks including:
Verification of working rights
Working with Children (Blue Card)
NDIS Worker Screening (Yellow Card)
Professional reference checks
National police check
Applicants must also have their MyGov/MyID level at 'Standard' or 'Strong'
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Advisor position is now open for candidates interested in the Data Entry Jobs sector. This role in Queensland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Data Entry Jobs is a plus.