Job Description
Customer Service Advisor — Specialist Home, Bike & Travel Insurance
We're a specialist insurer, covering bike insurance, home insurance and sports travel insurance - and we're looking for a part-time customer service assistant to join our friendly team.
We're offering:
20 hours per week
Flexible working hours - perfect around school drop-off/pick-up
Lovely office location in Ewenny
Supportive team, relaxed but professional vibe
Who we're looking for:
Someone with a can-do attitude
Friendly, confident and great with people
A but sporty (or at least appreciates bikes, travel or the outdoors!)
Happy helping customers over the phone and by email
This is a brilliant role if you're getting back into work, want flexibility or fancy joining a business that genuinely enjoys what it does.
Location: Ewenny, Bridgend (on‑site)
Hours: 20 hours per week, flexible
Salary: £12.80 - £14.00 per hour, dependent on experience
Contract: Permanent, part-time (6‑month probation)
About Pedal Cover
At Pedal Cover, we combine specialist Home & Bike Insurance with Bike & Travel cover designed around cyclists and active lifestyles. You’ll join a supportive, friendly team with genuine career progression and outstanding training and mentoring delivered by our in‑house dedicated team.
The opportunity
We’re looking for a proactive Customer Service Advisor to be the first point of contact for our customers—handling queries, quotes, sales and renewals across Home & Bike and Bike & Travel. This is a hands‑on, on‑site role at our Ewenny (Bridgend) office.
What you’ll do
Customer care: Manage calls, emails and webchat, resolving queries with warmth, accuracy and pace.
Quotes, sales & renewals: Provide clear, compliant information; generate quotes; convert opportunities; process renewals.
Policy administration: Issue documentation, process MTAs, take payments and maintain accurate records.
Retention & upsell: Identify customer needs and recommend the right cover.
Quality & compliance: Follow FCA, TCF and vulnerable‑customer best practice; adhere to internal procedures.
Collaboration: Share knowledge across Customer Service and Sales to ensure a seamless journey.
Continuous improvement: Suggest ideas to refine processes and enhance the customer experience.
What you’ll bring
Customer service experience (insurance, financial services or contact‑centre experience is a plus).
Confident communication with excellent listening skills and a calm, solution‑focused approach.
Strong attention to detail; comfortable using CRM, telephony, email and webchat.
A collaborative, dependable, eager‑to‑learn mindset.
An interest in cycling, travel or active lifestyles is welcome (not essential).
Why you’ll love it here
25 days’ holiday plus bank holidays (pro-rata)
Pension and life assurance
Health Cash Plan
Employee Assistance Programme
1 day’s paid volunteering to give back to our community
Cycle to Work
Supportive, friendly team culture with genuine career progression
Outstanding training & mentoring through our in‑house team
Monday–Friday only — no weekends
Pedal Cover is an equal opportunities employer. We welcome applications from all backgrounds and experiences.
Job Types: Part-time, Permanent
Pay: £12.80-£14.00 per hour
Expected hours: 20 per week
Benefits:
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Paid volunteer time
Referral programme
Work Location: In person
We're a specialist insurer, covering bike insurance, home insurance and sports travel insurance - and we're looking for a part-time customer service assistant to join our friendly team.
We're offering:
20 hours per week
Flexible working hours - perfect around school drop-off/pick-up
Lovely office location in Ewenny
Supportive team, relaxed but professional vibe
Who we're looking for:
Someone with a can-do attitude
Friendly, confident and great with people
A but sporty (or at least appreciates bikes, travel or the outdoors!)
Happy helping customers over the phone and by email
This is a brilliant role if you're getting back into work, want flexibility or fancy joining a business that genuinely enjoys what it does.
Location: Ewenny, Bridgend (on‑site)
Hours: 20 hours per week, flexible
Salary: £12.80 - £14.00 per hour, dependent on experience
Contract: Permanent, part-time (6‑month probation)
About Pedal Cover
At Pedal Cover, we combine specialist Home & Bike Insurance with Bike & Travel cover designed around cyclists and active lifestyles. You’ll join a supportive, friendly team with genuine career progression and outstanding training and mentoring delivered by our in‑house dedicated team.
The opportunity
We’re looking for a proactive Customer Service Advisor to be the first point of contact for our customers—handling queries, quotes, sales and renewals across Home & Bike and Bike & Travel. This is a hands‑on, on‑site role at our Ewenny (Bridgend) office.
What you’ll do
Customer care: Manage calls, emails and webchat, resolving queries with warmth, accuracy and pace.
Quotes, sales & renewals: Provide clear, compliant information; generate quotes; convert opportunities; process renewals.
Policy administration: Issue documentation, process MTAs, take payments and maintain accurate records.
Retention & upsell: Identify customer needs and recommend the right cover.
Quality & compliance: Follow FCA, TCF and vulnerable‑customer best practice; adhere to internal procedures.
Collaboration: Share knowledge across Customer Service and Sales to ensure a seamless journey.
Continuous improvement: Suggest ideas to refine processes and enhance the customer experience.
What you’ll bring
Customer service experience (insurance, financial services or contact‑centre experience is a plus).
Confident communication with excellent listening skills and a calm, solution‑focused approach.
Strong attention to detail; comfortable using CRM, telephony, email and webchat.
A collaborative, dependable, eager‑to‑learn mindset.
An interest in cycling, travel or active lifestyles is welcome (not essential).
Why you’ll love it here
25 days’ holiday plus bank holidays (pro-rata)
Pension and life assurance
Health Cash Plan
Employee Assistance Programme
1 day’s paid volunteering to give back to our community
Cycle to Work
Supportive, friendly team culture with genuine career progression
Outstanding training & mentoring through our in‑house team
Monday–Friday only — no weekends
Pedal Cover is an equal opportunities employer. We welcome applications from all backgrounds and experiences.
Job Types: Part-time, Permanent
Pay: £12.80-£14.00 per hour
Expected hours: 20 per week
Benefits:
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Paid volunteer time
Referral programme
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Advisor position is now open for candidates interested in the Back Office Jobs sector. This role in Ewenny offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
