Job Description
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; Ethos is redefining how life insurance is bought, sold, and underwritten.
As a Customer Experience Associate at Ethos you will be responsible for delivering an exceptional experience to both new and existing customer/ insurance agents who refer business to Ethos. Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment. Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry.
Ensure accuracy in information being communicated to agents, especially when it comes to policy status and the agent's compensation
Become efficient in systems dealing with both consumer policy information as well as partner agent systems
Able to understand and communicate complex agent payments and contract details.
Provide excellent service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating the partner insurance agent and their business
Develop strong understanding and knowledge of Ethos products and processes in order to support customers/agents and act as a resource for partnership account managers
Identify customer/agent needs and process requests efficiently and effectively within defined service levels
Meet individual and customer support team goals and objectives
1- 3 years experience in customer support, customer success, operations, or related role
• Experience in life insurance or related industry a plus, but not required
• Very detail oriented, especially while working with agent compensation and contract details
• Bachelor's degree preferred
• Proficiency working with Salesforce or equivalent support/help desk software preferred, but not required
• Don't meet every single requirement If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We do not discriminate on the basis of race, religion, color, national origin, gender, ****** orientation, age, marital status, veteran status, or disability status. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.
As a Customer Experience Associate at Ethos you will be responsible for delivering an exceptional experience to both new and existing customer/ insurance agents who refer business to Ethos. Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment. Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry.
Ensure accuracy in information being communicated to agents, especially when it comes to policy status and the agent's compensation
Become efficient in systems dealing with both consumer policy information as well as partner agent systems
Able to understand and communicate complex agent payments and contract details.
Provide excellent service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating the partner insurance agent and their business
Develop strong understanding and knowledge of Ethos products and processes in order to support customers/agents and act as a resource for partnership account managers
Identify customer/agent needs and process requests efficiently and effectively within defined service levels
Meet individual and customer support team goals and objectives
1- 3 years experience in customer support, customer success, operations, or related role
• Experience in life insurance or related industry a plus, but not required
• Very detail oriented, especially while working with agent compensation and contract details
• Bachelor's degree preferred
• Proficiency working with Salesforce or equivalent support/help desk software preferred, but not required
• Don't meet every single requirement If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We do not discriminate on the basis of race, religion, color, national origin, gender, ****** orientation, age, marital status, veteran status, or disability status. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Advisor - Life Insurance position is now open for candidates interested in the Insurance sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.