Customer Service Advisor
Job details
Job description, work day and responsibilities
About Us
At Sportsbet, we’re all about bringing excitement to life for our 2 million customers. As part of the global Flutter Group, we’re a tight-knit team of 1,300 in Melbourne, Sydney, and Darwin, passionate about challenging the status quo. We’re proud to be recognized as one of LinkedIn’s Top 25 Companies and one of the Top 10 Workplaces for Women.
We’re an inclusive employer who celebrates diversity and is committed to helping you thrive. Whether you’re looking for flexibility, career growth, or a supportive environment, we’re here to help you succeed.
Committed To Responsible Gambling
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools.
We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.
About the Role
Here at Sportsbet, we’re customer obsessed, so we’re seeking people who share our same passions for customers. Joining our Melbourne based Contact Centre, you’ll get the chance to support some of the largest global sporting events across the calendar.
We want to give our customers a “best in class” experience, so by bringing customer services experience and pairing it with our great training and development, we have created a team of high performing Customer Service Agents who provide an amazing experience day in day out.
Weekends, evenings, and public holidays are a really busy time for us as these are often when most sporting events are taking place, so we need our staff to be willing to work on these days and after hours. As we love to have fun, we always make sure that these days are full of atmosphere, so where else would you want to be anyway?
What You’ll Do:
Field general inquiries through diverse channels, including email, chat, and telephone, leveraging your ability to efficiently solve customer problems with meticulous attention to detail to achieve optimal customer outcomes.
Capture information into our customer database and utilising your written communication skills to create easy to read notes for others
Have an open mind to learning new systems and skills, whilst thinking about our customers, having fun and thinking about our customers once again!
What We’re Looking For:
Previous customer service experience is essential; contact centre experience is a strong advantage
Excellent verbal communication skills as this is a phone-based role
Availability to work a rotating roster including evenings, weekends, and public holidays
Australian citizenship, permanent residency, or a visa that permits full-time work
Please note: You must be available for 3 weeks of full-time training starting Tuesday 9th September (training includes Saturdays).
If you’re want to thrive in a fast-paced environment, and want to be part of a fun and supportive team, we want to hear from you!
Why You’ll Love Working Here
Along with a competitive salary and generous performance-based bonus, here’s some of our other benefits:
25 days annual leave
Genuine flexible working policy
$1050 work-from-home allowance to set up your home office
Access to our Employee Assistance Program and a Circle In membership
Access to outstanding career development programs, including expert-led internal training and external learning opportunities
Weekly concierge service including free massages, facials and nail appointments – all onsite!
Free coffee, daily fresh fruit, breakfast provisions and Kombucha on tap in the office
Weekly rotating socials, from Thursday drinks to coffee carts and fun team events
End of trip facilities with onsite table tennis and pool tables
Generous parental leave and return-to-work benefits
Hack Days: Participate in our hack days, where creativity and collaboration lead to exciting new ideas and projects.
What’s the Green Tick Feeling?
Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could be working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet.
We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best.
We review applications quickly, so apply soon! Check out our Life@Sportsbet Instagram, LinkedIn, and careers website for more about our inclusive culture.
Ready for your Green Tick Feeling? Apply now.
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You will be redirected to another website to apply. Offer ID: #1227789, Published: 2 hours ago, Company registered: 2 months ago
