Job Description
Job Overview
We are seeking dynamic and customer-focused Customer Service Advisors for our US-based E-Commerce support process. The role involves handling inbound customer calls, resolving order-related concerns, and delivering a high level of customer satisfaction through effective communication and problem-solving.
Key Responsibilities
• Handle 40–50 inbound calls daily related to E-Commerce services.
• Assist customers with:
• Order cancellations
• Refund and money-back requests
• Lost or missing orders
• Return requests
• Payment-related issues
• Deliver professional, clear, and empathetic customer support.
• Follow standard operating procedures (SOPs) for issue resolution.
• Maintain service quality and meet defined KPIs.
• Accurately document all customer interactions in the CRM system.
Eligibility Criteria
• Minimum 1 year of experience in BPO customer service in any of the following:
• Retail process
• Airline process
• Insurance process
• No employment gaps in work history.
• Must reside within 15 km transport boundary or be willing to relocate.
• Preference for candidates serving notice period.
• Fluent English communication skills (C1/C2 level mandatory).
• Strong listening, problem-solving, and customer handling skills.
• Experience working in a fast-paced environment.
Work Schedule
• 5.5-day working week
• Rotational shifts and weekly offs
• No fixed day-offs or guaranteed consecutive leaves
• Work schedule will be communicated by the TA team during hiring
Training & Certification
• Process Training: 5 Days
• Nesting Period: 5 Days (Live calls with support)
• Minimum 85% score required in each stage
• Successful completion of both stages is mandatory
Key Skills
• Excellent English communication (C1/C2 level)
• Customer empathy and handling skills
• Strong problem-solving ability
• Ability to manage high call volumes
• Basic computer & CRM knowledge
• Understanding of quality parameters
Preferred Candidate Profile
• Experience in international voice processes only
• Ability to handle high call volumes while maintaining quality
• Adaptable and comfortable in a dynamic, fast-paced environment
Job Type: Full-time
Pay: ₹28,000.00 - ₹31,000.00 per month
Work Location: In person
We are seeking dynamic and customer-focused Customer Service Advisors for our US-based E-Commerce support process. The role involves handling inbound customer calls, resolving order-related concerns, and delivering a high level of customer satisfaction through effective communication and problem-solving.
Key Responsibilities
• Handle 40–50 inbound calls daily related to E-Commerce services.
• Assist customers with:
• Order cancellations
• Refund and money-back requests
• Lost or missing orders
• Return requests
• Payment-related issues
• Deliver professional, clear, and empathetic customer support.
• Follow standard operating procedures (SOPs) for issue resolution.
• Maintain service quality and meet defined KPIs.
• Accurately document all customer interactions in the CRM system.
Eligibility Criteria
• Minimum 1 year of experience in BPO customer service in any of the following:
• Retail process
• Airline process
• Insurance process
• No employment gaps in work history.
• Must reside within 15 km transport boundary or be willing to relocate.
• Preference for candidates serving notice period.
• Fluent English communication skills (C1/C2 level mandatory).
• Strong listening, problem-solving, and customer handling skills.
• Experience working in a fast-paced environment.
Work Schedule
• 5.5-day working week
• Rotational shifts and weekly offs
• No fixed day-offs or guaranteed consecutive leaves
• Work schedule will be communicated by the TA team during hiring
Training & Certification
• Process Training: 5 Days
• Nesting Period: 5 Days (Live calls with support)
• Minimum 85% score required in each stage
• Successful completion of both stages is mandatory
Key Skills
• Excellent English communication (C1/C2 level)
• Customer empathy and handling skills
• Strong problem-solving ability
• Ability to manage high call volumes
• Basic computer & CRM knowledge
• Understanding of quality parameters
Preferred Candidate Profile
• Experience in international voice processes only
• Ability to handle high call volumes while maintaining quality
• Adaptable and comfortable in a dynamic, fast-paced environment
Job Type: Full-time
Pay: ₹28,000.00 - ₹31,000.00 per month
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Advisors position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.