Job Description
Full job description
About Us
A leading supplier to the Australian Interiors Industry since 2004, GlobeWest design, import, and wholesale stunning, on-trend contemporary furniture and homewares catering to residential and commercial spaces. With a commitment to building a sustainable, long-term business, we strive to achieve and maintain a leading position in the market.
The Opportunity
We’re seeking a Customer Service & After Sales Coordinator to join our Customer Support team. This role is weighted 80% customer service and 20% after‑sales, supporting customers throughout the full order lifecycle while also managing post‑delivery enquiries and claims.
Reporting to the Customer Service Manager, you’ll play a key role in ensuring orders are processed accurately, issues are resolved efficiently, and customers feel informed and supported from start to finish.
Key Responsibilities
Process customer orders accurately, including stock codes, colours, freight and delivery details
Manage orders from entry through to invoicing and dispatch
Assist with stock checks, quotations, reselections and revisions
Communicate order status, lead times and delivery ETAs to customers
Follow up deposits, balances and account requirements
Liaise with warehouse, logistics, sales and internal teams to ensure smooth fulfilment
Deliver professional, responsive service via phone, email and live chat
Manage level‑one customer claims and product issues
Assess and coordinate appropriate resolutions (replacement, repair or credit)
Work closely with warehouse, QC, technicians and freight providers
Maintain accurate case notes, documentation and follow‑ups
About You
You’re detail‑oriented, customer‑focused and thrive in a fast‑paced, team environment. You enjoy problem‑solving, take pride in your communication, and understand the importance of delivering a premium customer experience.
You’ll also bring:
Previous experience in customer service, internal sales or after‑sales support
Strong organisational skills and attention to detail
Highly developed written and verbal communication skills
A calm, solutions‑focused approach when handling customer issues
Confidence working across systems and managing high volumes of orders or enquiries, Zendesk or Netsuite experience desirable but not essential
What GlobeWest Can Offer You
Work for an amazing business with inspiring cross-functional teams and stakeholders
Flexible working arrangement, understanding of work life balance
Open and Friendly culture with regular social activities
Wellness Initiatives – flu shots, fresh fruit delivered on-site, Employee Assistance Program and more
Regular business updates
Competitive remuneration offered commensurate with experience
Appealing employee discount offered on beautiful product
Active social committee
If you’re passionate about customer service and enjoy being part of a business where quality, detail and relationships matter, we’d love to hear from you.
Apply now and help us deliver exceptional outcomes for our customers.
About Us
A leading supplier to the Australian Interiors Industry since 2004, GlobeWest design, import, and wholesale stunning, on-trend contemporary furniture and homewares catering to residential and commercial spaces. With a commitment to building a sustainable, long-term business, we strive to achieve and maintain a leading position in the market.
The Opportunity
We’re seeking a Customer Service & After Sales Coordinator to join our Customer Support team. This role is weighted 80% customer service and 20% after‑sales, supporting customers throughout the full order lifecycle while also managing post‑delivery enquiries and claims.
Reporting to the Customer Service Manager, you’ll play a key role in ensuring orders are processed accurately, issues are resolved efficiently, and customers feel informed and supported from start to finish.
Key Responsibilities
Process customer orders accurately, including stock codes, colours, freight and delivery details
Manage orders from entry through to invoicing and dispatch
Assist with stock checks, quotations, reselections and revisions
Communicate order status, lead times and delivery ETAs to customers
Follow up deposits, balances and account requirements
Liaise with warehouse, logistics, sales and internal teams to ensure smooth fulfilment
Deliver professional, responsive service via phone, email and live chat
Manage level‑one customer claims and product issues
Assess and coordinate appropriate resolutions (replacement, repair or credit)
Work closely with warehouse, QC, technicians and freight providers
Maintain accurate case notes, documentation and follow‑ups
About You
You’re detail‑oriented, customer‑focused and thrive in a fast‑paced, team environment. You enjoy problem‑solving, take pride in your communication, and understand the importance of delivering a premium customer experience.
You’ll also bring:
Previous experience in customer service, internal sales or after‑sales support
Strong organisational skills and attention to detail
Highly developed written and verbal communication skills
A calm, solutions‑focused approach when handling customer issues
Confidence working across systems and managing high volumes of orders or enquiries, Zendesk or Netsuite experience desirable but not essential
What GlobeWest Can Offer You
Work for an amazing business with inspiring cross-functional teams and stakeholders
Flexible working arrangement, understanding of work life balance
Open and Friendly culture with regular social activities
Wellness Initiatives – flu shots, fresh fruit delivered on-site, Employee Assistance Program and more
Regular business updates
Competitive remuneration offered commensurate with experience
Appealing employee discount offered on beautiful product
Active social committee
If you’re passionate about customer service and enjoy being part of a business where quality, detail and relationships matter, we’d love to hear from you.
Apply now and help us deliver exceptional outcomes for our customers.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service & After Sales Coordinator position is now open for candidates interested in the Retail & Wholesale sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.
