Job Description
Customer Service Agent
Progi
JOB DETAILS
Location :Trois-Rivières,QC
Address :500 rue Saint-Georges
Number of positions available :1
Job status :Permanent
Work schedule :Full time
Work shift :Day
Starting date : As soon as possible
DESCRIPTION
Progi is more than a job, it’s a dynamic, respectful, and stimulating workplace.
Here, we all share the same source code, built on teamwork, passion for what we do, and excellence. Our “algorithm” is designed to welcome challenges with a smile and to view change as an opportunity.
Progi is a Canadian company located in Quebec, specifically in Trois-Rivières. We develop software solutions for the automotive and insurance industries and are proud to work with a prestigious client base, but above all, with an extraordinary team.
We are currently looking for a Customer Service Agent.
The selected person will be responsible for answering customer calls, following up on cases related to our various products, and providing the necessary support.
They will respond to questions, ensure follow-ups with insurers and partners, and provide assistance on product usage and technical issues.
They will be expected to make decisions that ensure outstanding customer service (quality / cost / timelines) while respecting organizational standards and agreements.
This role involves constant communication with customers and other members of the customer service team.
What we offer:
Group RRSP program with employer contribution
Group insurance (including dental fully paid by the employer)
Modern offices located downtown, with access to a rooftop terrace and BBQ
Fully equipped gym for all Progicians
Free year-round downtown parking (even on weekends for shows or dining!)
Referral program ($$$)
Team lunches
Summer schedule
Social events (5 à 7), and more
Together, Progicians dare to build.
Note:
This position requires strong English skills, as the person will be communicating with a high volume of English-speaking clients.
REQUIREMENTS
Status : Completed
Written French : Advanced
Spoken French : Advanced
Written English : Advanced
Spoken English : Advanced
REQUESTED SKILLS
Possess one to two years of relevant experience working with the public and in customer service
Ease in communicating over the phone
Strong knowledge of computer software
Proficiency in both French and English, spoken and written
Excellent learning ability
Strong attention to detail
Courtesy and the ability to receive constructive feedback
Ability to work under pressure
Ability to work effectively as part of a team
BENEFITS
Coffee: Café gratuit à volonté et pour les amateurs, une machine Nespresso est disponible dans le coin café.
Floating leave days: Des heures de bonheur prisent à n'importe quel moment de l'année!
Insurance
Long-term disability insurance
Social activities organized by the company: 5 à 7 Party de saison
Progi
JOB DETAILS
Location :Trois-Rivières,QC
Address :500 rue Saint-Georges
Number of positions available :1
Job status :Permanent
Work schedule :Full time
Work shift :Day
Starting date : As soon as possible
DESCRIPTION
Progi is more than a job, it’s a dynamic, respectful, and stimulating workplace.
Here, we all share the same source code, built on teamwork, passion for what we do, and excellence. Our “algorithm” is designed to welcome challenges with a smile and to view change as an opportunity.
Progi is a Canadian company located in Quebec, specifically in Trois-Rivières. We develop software solutions for the automotive and insurance industries and are proud to work with a prestigious client base, but above all, with an extraordinary team.
We are currently looking for a Customer Service Agent.
The selected person will be responsible for answering customer calls, following up on cases related to our various products, and providing the necessary support.
They will respond to questions, ensure follow-ups with insurers and partners, and provide assistance on product usage and technical issues.
They will be expected to make decisions that ensure outstanding customer service (quality / cost / timelines) while respecting organizational standards and agreements.
This role involves constant communication with customers and other members of the customer service team.
What we offer:
Group RRSP program with employer contribution
Group insurance (including dental fully paid by the employer)
Modern offices located downtown, with access to a rooftop terrace and BBQ
Fully equipped gym for all Progicians
Free year-round downtown parking (even on weekends for shows or dining!)
Referral program ($$$)
Team lunches
Summer schedule
Social events (5 à 7), and more
Together, Progicians dare to build.
Note:
This position requires strong English skills, as the person will be communicating with a high volume of English-speaking clients.
REQUIREMENTS
Status : Completed
Written French : Advanced
Spoken French : Advanced
Written English : Advanced
Spoken English : Advanced
REQUESTED SKILLS
Possess one to two years of relevant experience working with the public and in customer service
Ease in communicating over the phone
Strong knowledge of computer software
Proficiency in both French and English, spoken and written
Excellent learning ability
Strong attention to detail
Courtesy and the ability to receive constructive feedback
Ability to work under pressure
Ability to work effectively as part of a team
BENEFITS
Coffee: Café gratuit à volonté et pour les amateurs, une machine Nespresso est disponible dans le coin café.
Floating leave days: Des heures de bonheur prisent à n'importe quel moment de l'année!
Insurance
Long-term disability insurance
Social activities organized by the company: 5 à 7 Party de saison
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Agent position is now open for candidates interested in the Software Developer Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Software Developer Jobs is a plus.
