Job Description
Job details
Job type
Part-time
Shift and schedule
Shift work
Location
Auckland City, Auckland
Full job description
We are currently looking for Customer Service Representatives to support our customers with their online orders.
You will be responsible for providing exceptional customer service, answering general enquiries and following up on deliveries.
We are seeking highly driven individuals that strive to exceed expectations. You thrive on ensuring the best outcomes for the customer and are confident in conversing with all different types of people.
Key Details
Part Time 20-30 hours per week
Commencing : 14 July 2026
Fixed Term end date: 31 May 2026 (with potential to extend).
Ellerslie, Auckland based
1 week onsite full Time training 11am - 7.30pm (paid)
5 week minimum onsite nesting period before hybrid
Shift roster 4 - 8 hours per shift. Roster visible 3 weeks in advance.
Full availability required for all operational hours: 8.00am - 2.00am Monday to Sunday.
Technology required (hybrid)
Your own PC or laptop with Windows 10, 8GB ram, i5 processor
Your own headset
Stable internet connection. (No hot spotting or tethering)
NOTE: Apple Mac PCs and Laptops are not compatible with our systems
To be successful in this role, you will need to:
Deliver amazing customer experiences every time in a prompt and professional manner
Competently use technology and multitask between different systems while actively listening
Entering customer requests / queries online
Maintaining accurate customer records
You will be required to complete a Ministry of Justice Criminal History Check - apply online here: https://www.justice.govt.nz/criminal-records/get-your-own/
Have full working rights in New Zealand.
Culture & Benefits What we can offer you:
Comprehensive paid training
Hourly rate + On Target Earnings bonus (based on achieving KPI’s)
A diverse and supportive working environment - everyone is welcome here and our differences make us stronger
Unlimited access to a trusted mental health platform
Opportunity for career progression
Skills & Experience
Prior customer service experience preferred but not essential
Ability to guide, support and convey information to a variety of people
Strong communication skills with the ability to listen and understand customer needs
A positive 'can do' attitude
Our promise to you.
There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.
You must create an Indeed account before continuing to the company website to apply
Job type
Part-time
Shift and schedule
Shift work
Location
Auckland City, Auckland
Full job description
We are currently looking for Customer Service Representatives to support our customers with their online orders.
You will be responsible for providing exceptional customer service, answering general enquiries and following up on deliveries.
We are seeking highly driven individuals that strive to exceed expectations. You thrive on ensuring the best outcomes for the customer and are confident in conversing with all different types of people.
Key Details
Part Time 20-30 hours per week
Commencing : 14 July 2026
Fixed Term end date: 31 May 2026 (with potential to extend).
Ellerslie, Auckland based
1 week onsite full Time training 11am - 7.30pm (paid)
5 week minimum onsite nesting period before hybrid
Shift roster 4 - 8 hours per shift. Roster visible 3 weeks in advance.
Full availability required for all operational hours: 8.00am - 2.00am Monday to Sunday.
Technology required (hybrid)
Your own PC or laptop with Windows 10, 8GB ram, i5 processor
Your own headset
Stable internet connection. (No hot spotting or tethering)
NOTE: Apple Mac PCs and Laptops are not compatible with our systems
To be successful in this role, you will need to:
Deliver amazing customer experiences every time in a prompt and professional manner
Competently use technology and multitask between different systems while actively listening
Entering customer requests / queries online
Maintaining accurate customer records
You will be required to complete a Ministry of Justice Criminal History Check - apply online here: https://www.justice.govt.nz/criminal-records/get-your-own/
Have full working rights in New Zealand.
Culture & Benefits What we can offer you:
Comprehensive paid training
Hourly rate + On Target Earnings bonus (based on achieving KPI’s)
A diverse and supportive working environment - everyone is welcome here and our differences make us stronger
Unlimited access to a trusted mental health platform
Opportunity for career progression
Skills & Experience
Prior customer service experience preferred but not essential
Ability to guide, support and convey information to a variety of people
Strong communication skills with the ability to listen and understand customer needs
A positive 'can do' attitude
Our promise to you.
There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.
You must create an Indeed account before continuing to the company website to apply
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Agent - Auckland NZ position is now open for candidates interested in the Health Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
