Customer Service Agent

Customer Service Agent - Glasgow City Centre

£25,080 per year

Opportunity to earn up to £250 in commission each month

Annual salary review with potential increase up to £1,000 per year

Incentives including regular prize draws and holiday giveaways

Hours

Two-week rotational shift pattern

Monday to Friday between 8:00 AM and 8:00 PM

Saturday shifts from 9:00 AM to 4:00 PM every second week

The role of Customer Service Agent:

Handling both inbound and outbound calls to assist customers with outstanding debt

Accurately updating customer account notes after each interaction

Providing high-quality service while ensuring customers are treated fairly and respectfully

The ideal Customer Service Agent:

Excellent customer service skills, gained either in a contact centre or face-to-face environment

A strong focus on delivering exceptional customer experiences in every interaction

Clear and professional verbal and written communication skills

The ability to manage challenging conversations with empathy and confidence

Please note: All candidates must pass a credit check and a disclosure check to be eligible for this position.